Live › incident › INC-mongodb-d74nshb79dgz
Go to dashboardMongoDB Atlas users could not reach Atlas Charts and the Visualization page, hitting repeated login prompts or unauthorized errors. MongoDB reports a recent change caused it, has rolled it back, and the incident is resolved.
Summary written from the sources below. Check the originals before acting.
First seen by InfraStack 2026-10-23 19:12 UTC. All times on this page are UTC.
Users of MongoDB Atlas Charts and the Visualization page who saw login failures during the incident window. The sources describe a service-side change, not a customer configuration, so teams that do not use Charts are unlikely to be affected. The sources do not say which accounts or regions were hit.
| Product | Ecosystem | Affected | Fixed in |
|---|---|---|---|
| MongoDB Atlas | vendor | – | – |
Each row is the first time that source carried this signal. The analyst’s rows are its own findings.
Some Atlas users may be unable to access Charts and the Visualization page due to repeated login prompts or unauthorized errors when attempting to sign in. Our engineers have identified a recent change as the likely cause, have rolled it back, and are monitoring the service to confirm that normal access has been restored.
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