{"id":"INC-mongodb-d74nshb79dgz","kind":"incident","aliases":[],"related":[],"title":"MongoDB Atlas: Atlas Charts users unable to login","description":"Some Atlas users may be unable to access Charts and the Visualization page due to repeated login prompts or unauthorized errors when attempting to sign in. Our engineers have identified a recent change as the likely cause, have rolled it back, and are monitoring the service to confirm that normal access has been restored.","summary":"MongoDB Atlas users could not reach Atlas Charts and the Visualization page, hitting repeated login prompts or unauthorized errors. MongoDB reports a recent change caused it, has rolled it back, and the incident is resolved.","severity":"low","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"MongoDB Atlas","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["atlas-charts","database","incident","mongodb","mongodb-atlas","security","vendor"],"not_affected_if":["does-not-use-charts"],"how_to_check":"- Sign in to Atlas Charts and open the Visualization page; repeated login prompts or unauthorized errors would indicate exposure to this incident\n- Check the MongoDB Atlas status page for the incident record (https://stspg.io/w3mhl4vn1q1t)","fix":"- No customer action is stated in the sources; the rollback was done by MongoDB. Retry access to Atlas Charts and confirm it works.","status":"resolved","published_at":"2026-04-01T12:55:24+00:00","first_seen_at":"2026-10-23T19:12:22+00:00","triaged_at":"2026-10-25T05:37:25+00:00","updated_at":"2026-10-25T05:37:25+00:00","category":"vendor","confidence":0.6,"triage":{"at":"2026-10-25T05:37:25Z","model":"claude-haiku-5-5","output":{"fix":"- No customer action is stated in the sources; the rollback was done by MongoDB. Retry access to Atlas Charts and confirm it works.","reach":"internet","title":"MongoDB Atlas: Charts login failures after a change, rolled back","impact":"low","summary":"MongoDB Atlas users could not reach Atlas Charts and the Visualization page, hitting repeated login prompts or unauthorized errors. MongoDB reports a recent change caused it, has rolled it back, and the incident is resolved.","category":"vendor","nicknames":[],"who_cares":["mongodb-atlas","atlas-charts"],"confidence":0.6,"needs_auth":"unknown","worst_case":"Users are locked out of Atlas Charts while the incident is open.","analyst_note":"","how_to_check":"- Sign in to Atlas Charts and open the Visualization page; repeated login prompts or unauthorized errors would indicate exposure to this incident\n- Check the MongoDB Atlas status page for the incident record (https://stspg.io/w3mhl4vn1q1t)","needs_analyst":false,"not_affected_if":["does-not-use-charts"],"who_is_affected":"Users of MongoDB Atlas Charts and the Visualization page who saw login failures during the incident window. The sources describe a service-side change, not a customer configuration, so teams that do not use Charts are unlikely to be affected. The sources do not say which accounts or regions were hit.","user_interaction":"unknown","needs_special_setup":"unknown","severity_if_unknown":"low"},"cost_usd":0.000601,"input_tokens":3315,"output_tokens":538,"severity_before":"low"},"analyst_status":null,"analyst_note":null,"search":"'access':68C,111C 'atlas':2A,3A,14A,16B,23B,27B,32B,62C 'atlas-chart':15B 'attempt':83C 'back':55B,101C 'caus':50B,97C 'chang':49B,93C 'chart':4A,17B,33B,69C 'confirm':108C 'could':29B 'd74nshb79dgz':12A 'databas':18B 'due':74C 'engin':88C 'error':44B,81C 'hit':38B 'identifi':90C 'inc':10A 'inc-mongodb-d74nshb79dgz':9A 'incid':19B,58B 'like':96C 'login':8A,40B,77C 'may':64C 'mongodb':1A,11A,13A,20B,22B,26B,45B 'mongodb-atla':21B 'monitor':104C 'normal':110C 'page':37B,73C 'prompt':41B,78C 'reach':31B 'recent':48B,92C 'repeat':39B,76C 'report':46B 'resolv':60B 'restor':114C 'roll':53B,99C 'secur':24B 'servic':106C 'sign':85C 'unabl':6A,66C 'unauthor':43B,80C 'user':5A,28B,63C 'vendor':25B 'visual':36B,72C","nicknames":[],"mitigations":[],"who_affected":"Users of MongoDB Atlas Charts and the Visualization page who saw login failures during the incident window. The sources describe a service-side change, not a customer configuration, so teams that do not use Charts are unlikely to be affected. The sources do not say which accounts or regions were hit.","tier":"C","verified":{},"analyst_revisit_at":null,"first_public_at":"2026-04-01T12:55:24+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"mongodb:d74nshb79dgz","url":"https://stspg.io/w3mhl4vn1q1t","severity":"low","published_at":"2026-04-01T12:55:24+00:00","modified_at":"2026-04-01T12:55:24+00:00","first_seen_at":"2026-10-23T19:12:22+00:00","fetched_at":"2026-10-25T23:22:42+00:00","note":null}],"documents":[],"notice":"Free to read at a human pace. An API with keys and an MCP server are in preparation; early access: hello@infrastack.ai"}