---
id: "INC-mongodb-d74nshb79dgz"
kind: "incident"
aliases: []
title: "MongoDB Atlas: Atlas Charts users unable to login"
severity: "low"
cvss: null
epss: null
exploited: false
status: "resolved"
category: "vendor"
products: [{"name": "MongoDB Atlas", "fixed": [], "affected": "", "ecosystem": "vendor"}]
ecosystems: ["vendor"]
tags: ["atlas-charts", "database", "incident", "mongodb", "mongodb-atlas", "security", "vendor"]
not_affected_if: ["does-not-use-charts"]
published_at: "2026-04-01T12:55:24+00:00"
first_seen_at: "2026-10-23T19:12:22+00:00"
updated_at: "2026-10-25T05:37:25+00:00"
sources: [{"source": "statuspage", "url": "https://stspg.io/w3mhl4vn1q1t", "first_seen_at": "2026-10-23T19:12:22+00:00"}]
---

# MongoDB Atlas: Atlas Charts users unable to login

MongoDB Atlas users could not reach Atlas Charts and the Visualization page, hitting repeated login prompts or unauthorized errors. MongoDB reports a recent change caused it, has rolled it back, and the incident is resolved.

_Summary, check and fix written by a model from the sources; labelled as such._

## Affected

- vendor:MongoDB Atlas affected ? fixed ?

## How to check

- Sign in to Atlas Charts and open the Visualization page; repeated login prompts or unauthorized errors would indicate exposure to this incident
- Check the MongoDB Atlas status page for the incident record (https://stspg.io/w3mhl4vn1q1t)

## Fix

- No customer action is stated in the sources; the rollback was done by MongoDB. Retry access to Atlas Charts and confirm it works.

## Timeline

- 2026-10-23T19:12:22+00:00 statuspage https://stspg.io/w3mhl4vn1q1t

## From the sources

Some Atlas users may be unable to access Charts and the Visualization page due to repeated login prompts or unauthorized errors when attempting to sign in. Our engineers have identified a recent change as the likely cause, have rolled it back, and are monitoring the service to confirm that normal access has been restored.

---

_Free to read at a human pace. An API with keys and an MCP server are in preparation; early access: hello@infrastack.ai_