{"id":"INC-twilio-x2w2p6b9d9dr","kind":"incident","aliases":[],"related":[],"title":"Twilio: Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada","description":"Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions on EnStream in Canada. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.","summary":null,"severity":"medium","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"Twilio","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["incident","ops","sms","twilio","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"open","published_at":"2026-11-08T14:58:56+00:00","first_seen_at":"2026-11-08T15:00:46+00:00","triaged_at":"2026-11-08T15:01:26+00:00","updated_at":"2026-11-08T16:08:52+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'2':80C 'activ':58C 'anoth':77C 'api':10A,12A,37C,49C,62C 'authent':4A,42C 'avail':89C 'becom':88C 'canada':18A,54C 'custom':30C 'enstream':16A,52C 'experienc':33C 'fail':66C 'failur':6A,13A,35C,45C 'gateway':9A 'hour':81C 'inc':20A 'inc-twilio-x2w2p6b9d9dr':19A 'incid':24B 'increas':7A,14A 'inform':87C 'investig':59C 'issu':61C 'like':71C 'lookup':11A,48C 'may':31C,64C 'method':70C 'network':3A,41C 'op':25B 'otp':73C 'provid':76C 'respons':46C 'secondari':69C 'silent':2A,40C 'sms':26B,72C 'sna':5A,43C 'soon':84C 'team':56C 'temporarili':65C 'transact':38C,50C,63C 'twilio':1A,21A,23A,27B,29C 'updat':78C 'vendor':28B 'verif':34C 'x2w2p6b9d9dr':22A","nicknames":[],"mitigations":[],"who_affected":null,"tier":"C","verified":{},"analyst_revisit_at":null,"fix_status":null,"audience":null,"plain_action":null,"pkeys":["twilio"],"ptokens":["twilio"],"labels":["incident","medium","ops","sms","twilio","vendor"],"campaign_type":null,"search_a":"'api':10A,12A 'authent':4A 'canada':18A 'enstream':16A 'failur':6A,13A 'gateway':9A 'inc':20A 'inc-twilio-x2w2p6b9d9dr':19A 'increas':7A,14A 'lookup':11A 'network':3A 'silent':2A 'sna':5A 'twilio':1A,21A,23A 'x2w2p6b9d9dr':22A","search_b":"'incid':24B 'op':25B 'sms':26B 'twilio':27B 'vendor':28B","search_c":"'2':80C 'activ':58C 'anoth':77C 'api':37C,49C,62C 'authent':42C 'avail':89C 'becom':88C 'canada':54C 'custom':30C 'enstream':52C 'experienc':33C 'fail':66C 'failur':35C,45C 'hour':81C 'inform':87C 'investig':59C 'issu':61C 'like':71C 'lookup':48C 'may':31C,64C 'method':70C 'network':41C 'otp':73C 'provid':76C 'respons':46C 'secondari':69C 'silent':40C 'sms':72C 'sna':43C 'soon':84C 'team':56C 'temporarili':65C 'transact':38C,50C,63C 'twilio':29C 'updat':78C 'verif':34C","cause_entry":null,"cause_path":null,"disclosures_checked_at":null,"first_public_at":"2026-11-08T14:58:56+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"twilio:x2w2p6b9d9dr","url":"https://stspg.io/tns3h72gg0l6","severity":"medium","published_at":"2026-11-08T14:58:56+00:00","modified_at":"2026-11-08T20:09:15+00:00","first_seen_at":"2026-11-08T15:00:46+00:00","fetched_at":"2026-11-08T22:23:35+00:00","note":null}],"documents":[],"disclosures":[],"exploit_sources":[],"notice":"Free to read, with fair use of about 60 pages a minute. For higher limits or API access: sales@infrastack.ai"}