{"id":"INC-twilio-wnl9z6s2h5l3","kind":"incident","aliases":[],"related":[],"title":"Twilio: Voice Call Failures from Network Subscribers to a Subset of Twilio Thailand Phone Numbers","description":"The incident has been resolved and voice calls from network subscribers to a subset of Twilio Thailand Phone Numbers are operating normally.","summary":null,"severity":"medium","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"Twilio","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["incident","ops","sms","twilio","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"resolved","published_at":"2026-10-20T02:05:37+00:00","first_seen_at":"2026-10-23T19:12:22+00:00","triaged_at":"2026-10-23T20:15:19+00:00","updated_at":"2026-10-23T20:15:19+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'call':3A,33C 'failur':4A 'inc':17A 'inc-twilio-wnl9z6s2h5l3':16A 'incid':21B,27C 'network':6A,35C 'normal':47C 'number':15A,44C 'op':22B 'oper':46C 'phone':14A,43C 'resolv':30C 'sms':23B 'subscrib':7A,36C 'subset':10A,39C 'thailand':13A,42C 'twilio':1A,12A,18A,20A,24B,41C 'vendor':25B 'voic':2A,32C 'wnl9z6s2h5l3':19A","nicknames":[],"mitigations":[],"who_affected":null,"tier":"C","verified":{},"analyst_revisit_at":null,"first_public_at":"2026-10-20T02:05:37+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"twilio:wnl9z6s2h5l3","url":"https://stspg.io/lsjdtr9mbvkw","severity":"medium","published_at":"2026-10-20T02:05:37+00:00","modified_at":"2026-10-20T12:14:46+00:00","first_seen_at":"2026-10-23T19:12:22+00:00","fetched_at":"2026-10-25T09:10:10+00:00","note":null}],"documents":[],"notice":"Free to read at a human pace. An API with keys and an MCP server are in preparation; early access: hello@infrastack.ai"}