{"id":"INC-twilio-v5v1m9lldn65","kind":"incident","aliases":[],"related":[],"title":"Twilio: Search Delays on Enterprise Knowledge","description":"We are experiencing elevated latency when searching and ingesting content in Enterprise Knowledge. Customers using Enterprise Knowledge, including those using it with Conversation Intelligence, may see slower than normal responses. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.","summary":null,"severity":"medium","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"Twilio","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["incident","ops","sms","twilio","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"open","published_at":"2026-11-04T18:20:11+00:00","first_seen_at":"2026-11-04T18:20:46+00:00","triaged_at":"2026-11-04T18:21:03+00:00","updated_at":"2026-11-04T18:24:56+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'1':62C 'anoth':59C 'avail':71C 'becom':70C 'content':26C 'convers':39C 'custom':30C 'delay':3A 'elev':20C 'engin':48C 'enterpris':5A,28C,32C 'expect':56C 'experienc':19C 'hour':63C 'inc':8A 'inc-twilio-v5v1m9lldn65':7A 'incid':12B 'includ':34C 'inform':69C 'ingest':25C 'intellig':40C 'issu':54C 'knowledg':6A,29C,33C 'latenc':21C 'may':41C 'normal':45C 'op':13B 'provid':58C 'resolv':52C 'respons':46C 'search':2A,23C 'see':42C 'slower':43C 'sms':14B 'soon':66C 'twilio':1A,9A,11A,15B 'updat':60C 'use':31C,36C 'v5v1m9lldn65':10A 'vendor':16B 'work':50C","nicknames":[],"mitigations":[],"who_affected":null,"tier":"C","verified":{},"analyst_revisit_at":null,"fix_status":null,"audience":null,"plain_action":null,"pkeys":["twilio"],"ptokens":["twilio"],"labels":["incident","medium","ops","sms","twilio","vendor"],"campaign_type":null,"first_public_at":"2026-11-04T18:20:11+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"twilio:v5v1m9lldn65","url":"https://stspg.io/75028r4x6fhr","severity":"medium","published_at":"2026-11-04T18:20:11+00:00","modified_at":"2026-11-04T18:23:21+00:00","first_seen_at":"2026-11-04T18:20:46+00:00","fetched_at":"2026-11-04T18:54:43+00:00","note":null}],"documents":[],"notice":"Free to read at a human pace. An API with keys and an MCP server are in preparation; early access: hello@infrastack.ai"}