{"id":"INC-twilio-q8chzgrcb848","kind":"incident","aliases":[],"related":[],"title":"Twilio: Email Template Editor Issues","description":"We have identified the issue of unexpected content changes for Build Email Templates and Create Email Campaigns. Customers may see HTML entities replaced with regular spaces, links rewritten after saving, and some template content not render as expected in preview. As a workaround, customers may avoid saving changes in the HTML code editor until the issue is resolved. We will provide another update in 1 hour or as soon as more information becomes available.","summary":null,"severity":"medium","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"Twilio","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["incident","ops","sms","twilio","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"open","published_at":"2026-11-10T21:32:14+00:00","first_seen_at":"2026-11-10T21:34:21+00:00","triaged_at":"2026-11-10T21:35:18+00:00","updated_at":"2026-11-10T21:47:08+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'1':80C 'anoth':77C 'avail':89C 'avoid':61C 'becom':88C 'build':26C 'campaign':32C 'chang':24C,63C 'code':67C 'content':23C,49C 'creat':30C 'custom':33C,59C 'editor':4A,68C 'email':2A,27C,31C 'entiti':37C 'expect':53C 'hour':81C 'html':36C,66C 'identifi':18C 'inc':7A 'inc-twilio-q8chzgrcb848':6A 'incid':11B 'inform':87C 'issu':5A,20C,71C 'link':42C 'may':34C,60C 'op':12B 'preview':55C 'provid':76C 'q8chzgrcb848':9A 'regular':40C 'render':51C 'replac':38C 'resolv':73C 'rewritten':43C 'save':45C,62C 'see':35C 'sms':13B 'soon':84C 'space':41C 'templat':3A,28C,48C 'twilio':1A,8A,10A,14B 'unexpect':22C 'updat':78C 'vendor':15B 'workaround':58C","nicknames":[],"mitigations":[],"who_affected":null,"tier":"C","verified":{},"analyst_revisit_at":null,"fix_status":null,"audience":null,"plain_action":null,"pkeys":["twilio"],"ptokens":["twilio"],"labels":["incident","medium","ops","sms","twilio","vendor"],"campaign_type":null,"search_a":"'editor':4A 'email':2A 'inc':7A 'inc-twilio-q8chzgrcb848':6A 'issu':5A 'q8chzgrcb848':9A 'templat':3A 'twilio':1A,8A,10A","search_b":"'incid':11B 'op':12B 'sms':13B 'twilio':14B 'vendor':15B","search_c":"'1':80C 'anoth':77C 'avail':89C 'avoid':61C 'becom':88C 'build':26C 'campaign':32C 'chang':24C,63C 'code':67C 'content':23C,49C 'creat':30C 'custom':33C,59C 'editor':68C 'email':27C,31C 'entiti':37C 'expect':53C 'hour':81C 'html':36C,66C 'identifi':18C 'inform':87C 'issu':20C,71C 'link':42C 'may':34C,60C 'preview':55C 'provid':76C 'regular':40C 'render':51C 'replac':38C 'resolv':73C 'rewritten':43C 'save':45C,62C 'see':35C 'soon':84C 'space':41C 'templat':28C,48C 'unexpect':22C 'updat':78C 'workaround':58C","cause_entry":null,"cause_path":null,"disclosures_checked_at":null,"first_public_at":"2026-11-10T21:32:14+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"twilio:q8chzgrcb848","url":"https://stspg.io/bsjcssyznphw","severity":"medium","published_at":"2026-11-10T21:32:14+00:00","modified_at":"2026-11-10T22:17:30+00:00","first_seen_at":"2026-11-10T21:34:21+00:00","fetched_at":"2026-11-10T23:05:11+00:00","note":null}],"documents":[],"disclosures":[],"exploit_sources":[],"notice":"Free to read, with fair use of about 60 pages a minute. For higher limits or API access: sales@infrastack.ai"}