{"id":"INC-twilio-q0wmp98qd05h","kind":"incident","aliases":[],"related":[],"title":"Twilio: Voice Call Failures from a Subset of Twilio Philippines Phone Numbers to Multiple Networks in Philippines","description":"Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","summary":null,"severity":"medium","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"Twilio","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["incident","ops","sms","twilio","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"open","published_at":"2026-11-02T05:41:31+00:00","first_seen_at":"2026-11-02T05:44:11+00:00","triaged_at":"2026-11-02T05:44:13+00:00","updated_at":"2026-11-02T05:52:28+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'1':72C 'anoth':69C 'avail':81C 'becom':80C 'call':3A,34C 'caus':58C 'custom':29C 'experienc':32C 'failur':4A,35C 'hour':73C 'identifi':56C 'inc':19A 'inc-twilio-q0wmp98qd05h':18A 'incid':23B 'inform':79C 'issu':65C 'may':30C 'multipl':14A,48C 'network':15A,45C,49C 'number':12A,43C 'op':24B 'philippin':10A,17A,41C,52C 'phone':11A,42C 'provid':68C 'q0wmp98qd05h':21A 'resolv':63C 'sms':25B 'soon':76C 'subscrib':46C 'subset':7A,38C 'team':54C 'twilio':1A,9A,20A,22A,26B,28C,40C 'updat':70C 'vendor':27B 'voic':2A,33C 'work':61C","nicknames":[],"mitigations":[],"who_affected":null,"tier":"C","verified":{},"analyst_revisit_at":null,"fix_status":null,"audience":null,"plain_action":null,"pkeys":["twilio"],"ptokens":["twilio"],"labels":["incident","medium","ops","sms","twilio","vendor"],"first_public_at":"2026-11-02T05:41:31+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"twilio:q0wmp98qd05h","url":"https://stspg.io/tbsjgc4grpsw","severity":"medium","published_at":"2026-11-02T05:41:31+00:00","modified_at":"2026-11-02T06:43:59+00:00","first_seen_at":"2026-11-02T05:44:11+00:00","fetched_at":"2026-11-02T07:49:15+00:00","note":null}],"documents":[],"notice":"Free to read at a human pace. An API with keys and an MCP server are in preparation; early access: hello@infrastack.ai"}