{"id":"INC-twilio-pq17rz6sfhj3","kind":"incident","aliases":[],"related":[],"title":"Twilio: Issue with Flex Agent Copilot Auto Wrap-up Notes","description":"The issue affecting Flex Agent Copilot Auto Wrap-up Notes has been resolved, and the service is functioning normally at this time.","summary":null,"severity":"medium","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"Twilio","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["incident","ops","sms","twilio","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"resolved","published_at":"2026-10-20T16:53:23+00:00","first_seen_at":"2026-10-23T19:12:22+00:00","triaged_at":"2026-10-23T20:13:15+00:00","updated_at":"2026-10-23T20:13:15+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'affect':24C 'agent':5A,26C 'auto':7A,28C 'copilot':6A,27C 'flex':4A,25C 'function':40C 'inc':13A 'inc-twilio-pq17rz6sfhj3':12A 'incid':17B 'issu':2A,23C 'normal':41C 'note':11A,32C 'op':18B 'pq17rz6sfhj3':15A 'resolv':35C 'servic':38C 'sms':19B 'time':44C 'twilio':1A,14A,16A,20B 'vendor':21B 'wrap':9A,30C 'wrap-up':8A,29C","nicknames":[],"mitigations":[],"who_affected":null,"tier":"C","verified":{},"analyst_revisit_at":null,"first_public_at":"2026-10-20T16:53:23+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"twilio:pq17rz6sfhj3","url":"https://stspg.io/wwp9lnlzn3p0","severity":"medium","published_at":"2026-10-20T16:53:23+00:00","modified_at":"2026-10-20T18:58:10+00:00","first_seen_at":"2026-10-23T19:12:22+00:00","fetched_at":"2026-10-25T12:46:38+00:00","note":null}],"documents":[],"notice":"Free to read at a human pace. An API with keys and an MCP server are in preparation; early access: hello@infrastack.ai"}