{"id":"INC-twilio-njg7qwj02b11","kind":"incident","aliases":[],"related":[],"title":"Twilio: Elastic SIP Trunking Voice Call Issues","description":"We are investigating an issue with Elastic SIP Trunking. Users may experience issues when making or receiving Voice calls using Elastic SIP Trunking. We will provide another update in 1 hour or as soon as more information becomes available.","summary":null,"severity":"medium","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"Twilio","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["incident","ops","sms","twilio","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"open","published_at":"2026-11-13T02:33:54+00:00","first_seen_at":"2026-11-13T02:35:31+00:00","triaged_at":"2026-11-13T02:36:26+00:00","updated_at":"2026-11-13T02:41:41+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'1':47C 'anoth':44C 'avail':56C 'becom':55C 'call':6A,36C 'elast':2A,24C,38C 'experi':29C 'hour':48C 'inc':9A 'inc-twilio-njg7qwj02b11':8A 'incid':13B 'inform':54C 'investig':20C 'issu':7A,22C,30C 'make':32C 'may':28C 'njg7qwj02b11':11A 'op':14B 'provid':43C 'receiv':34C 'sip':3A,25C,39C 'sms':15B 'soon':51C 'trunk':4A,26C,40C 'twilio':1A,10A,12A,16B 'updat':45C 'use':37C 'user':27C 'vendor':17B 'voic':5A,35C","nicknames":[],"mitigations":[],"who_affected":null,"tier":"C","verified":{},"analyst_revisit_at":null,"fix_status":null,"audience":null,"plain_action":null,"pkeys":["twilio"],"ptokens":["twilio"],"labels":["incident","medium","ops","sms","twilio","vendor"],"campaign_type":null,"search_a":"'call':6A 'elast':2A 'inc':9A 'inc-twilio-njg7qwj02b11':8A 'issu':7A 'njg7qwj02b11':11A 'sip':3A 'trunk':4A 'twilio':1A,10A,12A 'voic':5A","search_b":"'incid':13B 'op':14B 'sms':15B 'twilio':16B 'vendor':17B","search_c":"'1':47C 'anoth':44C 'avail':56C 'becom':55C 'call':36C 'elast':24C,38C 'experi':29C 'hour':48C 'inform':54C 'investig':20C 'issu':22C,30C 'make':32C 'may':28C 'provid':43C 'receiv':34C 'sip':25C,39C 'soon':51C 'trunk':26C,40C 'updat':45C 'use':37C 'user':27C 'voic':35C","cause_entry":null,"cause_path":null,"disclosures_checked_at":null,"first_public_at":"2026-11-13T02:33:54+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"twilio:njg7qwj02b11","url":"https://stspg.io/g00g3zdq6k24","severity":"medium","published_at":"2026-11-13T02:33:54+00:00","modified_at":"2026-11-13T02:33:54+00:00","first_seen_at":"2026-11-13T02:35:31+00:00","fetched_at":"2026-11-13T02:56:39+00:00","note":null}],"documents":[],"disclosures":[],"exploit_sources":[],"notice":"Free to read, with fair use of about 60 pages a minute. For higher limits or API access: sales@infrastack.ai"}