{"id":"INC-twilio-m5yrng0zkwr5","kind":"incident","aliases":[],"related":[],"title":"Twilio: SMS Delivery Delays from a Subset of Twilio Phone Numbers to Multiple Networks in Chile","description":"Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","summary":null,"severity":"medium","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"Twilio","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["incident","ops","sms","twilio","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"open","published_at":"2026-11-06T21:21:41+00:00","first_seen_at":"2026-11-06T21:22:18+00:00","triaged_at":"2026-11-06T21:23:30+00:00","updated_at":"2026-11-06T21:49:35+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'1':69C 'anoth':66C 'avail':78C 'becom':77C 'caus':55C 'chile':16A,49C 'code':41C 'custom':28C 'delay':4A,34C 'deliveri':3A,33C 'experienc':31C 'hour':70C 'identifi':53C 'inc':18A 'inc-twilio-m5yrng0zkwr5':17A 'incid':22B 'inform':76C 'issu':62C 'long':40C 'm5yrng0zkwr5':20A 'may':29C 'multipl':13A,46C 'network':14A,43C,47C 'number':11A 'op':23B 'phone':10A 'provid':65C 'resolv':60C 'sms':2A,24B,32C 'soon':73C 'subscrib':44C 'subset':7A,37C 'team':51C 'twilio':1A,9A,19A,21A,25B,27C,39C 'updat':67C 'vendor':26B 'work':58C","nicknames":[],"mitigations":[],"who_affected":null,"tier":"C","verified":{},"analyst_revisit_at":null,"fix_status":null,"audience":null,"plain_action":null,"pkeys":["twilio"],"ptokens":["twilio"],"labels":["incident","medium","ops","sms","twilio","vendor"],"campaign_type":null,"search_a":"'chile':16A 'delay':4A 'deliveri':3A 'inc':18A 'inc-twilio-m5yrng0zkwr5':17A 'm5yrng0zkwr5':20A 'multipl':13A 'network':14A 'number':11A 'phone':10A 'sms':2A 'subset':7A 'twilio':1A,9A,19A,21A","search_b":"'incid':22B 'op':23B 'sms':24B 'twilio':25B 'vendor':26B","search_c":"'1':69C 'anoth':66C 'avail':78C 'becom':77C 'caus':55C 'chile':49C 'code':41C 'custom':28C 'delay':34C 'deliveri':33C 'experienc':31C 'hour':70C 'identifi':53C 'inform':76C 'issu':62C 'long':40C 'may':29C 'multipl':46C 'network':43C,47C 'provid':65C 'resolv':60C 'sms':32C 'soon':73C 'subscrib':44C 'subset':37C 'team':51C 'twilio':27C,39C 'updat':67C 'work':58C","first_public_at":"2026-11-06T21:21:41+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"twilio:m5yrng0zkwr5","url":"https://stspg.io/92y684hgthhn","severity":"medium","published_at":"2026-11-06T21:21:41+00:00","modified_at":"2026-11-06T21:49:00+00:00","first_seen_at":"2026-11-06T21:22:18+00:00","fetched_at":"2026-11-06T21:56:00+00:00","note":null}],"documents":[],"exploit_sources":[],"notice":"Free to read, with fair use of about 60 pages a minute. For higher limits or API access: sales@infrastack.ai"}