{"id":"INC-twilio-m50zb6fdqyk3","kind":"incident","aliases":[],"related":[],"title":"Twilio: Gateway API (Lookup API) Failure Increase in United States","description":"Twilio customers may be experiencing failure responses for Lookup API transactions in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","summary":null,"severity":"medium","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"Twilio","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["incident","ops","sms","twilio","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"open","published_at":"2026-11-15T14:18:41+00:00","first_seen_at":"2026-11-15T14:21:05+00:00","triaged_at":"2026-11-15T14:22:22+00:00","updated_at":"2026-11-15T14:29:35+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'1':55C 'anoth':52C 'api':3A,5A,30C 'avail':64C 'becom':63C 'caus':41C 'custom':22C 'experienc':25C 'failur':6A,26C 'gateway':2A 'hour':56C 'identifi':39C 'inc':12A 'inc-twilio-m50zb6fdqyk3':11A 'incid':16B 'increas':7A 'inform':62C 'issu':48C 'lookup':4A,29C 'm50zb6fdqyk3':14A 'may':23C 'op':17B 'provid':51C 'resolv':46C 'respons':27C 'sms':18B 'soon':59C 'state':10A,35C 'team':37C 'transact':31C 'twilio':1A,13A,15A,19B,21C 'unit':9A,34C 'updat':53C 'vendor':20B 'work':44C","nicknames":[],"mitigations":[],"who_affected":null,"tier":"C","verified":{},"analyst_revisit_at":null,"fix_status":null,"audience":null,"plain_action":null,"pkeys":["twilio"],"ptokens":["twilio"],"labels":["incident","medium","ops","sms","twilio","vendor"],"campaign_type":null,"search_a":"'api':3A,5A 'failur':6A 'gateway':2A 'inc':12A 'inc-twilio-m50zb6fdqyk3':11A 'increas':7A 'lookup':4A 'm50zb6fdqyk3':14A 'state':10A 'twilio':1A,13A,15A 'unit':9A","search_b":"'incid':16B 'op':17B 'sms':18B 'twilio':19B 'vendor':20B","search_c":"'1':55C 'anoth':52C 'api':30C 'avail':64C 'becom':63C 'caus':41C 'custom':22C 'experienc':25C 'failur':26C 'hour':56C 'identifi':39C 'inform':62C 'issu':48C 'lookup':29C 'may':23C 'provid':51C 'resolv':46C 'respons':27C 'soon':59C 'state':35C 'team':37C 'transact':31C 'twilio':21C 'unit':34C 'updat':53C 'work':44C","cause_entry":null,"cause_path":null,"disclosures_checked_at":null,"first_public_at":"2026-11-15T14:18:41+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"twilio:m50zb6fdqyk3","url":"https://stspg.io/ntcnsrjy4bfd","severity":"medium","published_at":"2026-11-15T14:18:41+00:00","modified_at":"2026-11-15T14:27:32+00:00","first_seen_at":"2026-11-15T14:21:05+00:00","fetched_at":"2026-11-15T14:57:19+00:00","note":null}],"documents":[],"disclosures":[],"exploit_sources":[],"notice":"Free to read, with fair use of about 60 pages a minute. For higher limits or API access: sales@infrastack.ai"}