{"id":"INC-twilio-lq2y20qkm8q5","kind":"incident","aliases":[],"related":[],"title":"Twilio: On Call Engineers are Investigating","description":"Our engineers have identified the issue with possible 503 Errors for Messaging Traffic for some customers in the Australia Region and are continuing on working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.","summary":null,"severity":"medium","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"Twilio","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["incident","ops","sms","twilio","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"open","published_at":"2026-10-28T14:18:47+00:00","first_seen_at":"2026-10-28T14:20:02+00:00","triaged_at":"2026-10-28T14:21:42+00:00","updated_at":"2026-10-28T16:21:29+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'2':53C '503':25C 'anoth':50C 'australia':35C 'avail':62C 'becom':61C 'call':3A 'continu':39C 'custom':32C 'deploy':43C 'engin':4A,18C 'error':26C 'expect':47C 'fix':45C 'hour':54C 'identifi':20C 'inc':8A 'inc-twilio-lq2y20qkm8q5':7A 'incid':12B 'inform':60C 'investig':6A 'issu':22C 'lq2y20qkm8q5':10A 'messag':28C 'op':13B 'possibl':24C 'provid':49C 'region':36C 'sms':14B 'soon':57C 'traffic':29C 'twilio':1A,9A,11A,15B 'updat':51C 'vendor':16B 'work':41C","nicknames":[],"mitigations":[],"who_affected":null,"tier":"C","verified":{},"analyst_revisit_at":null,"first_public_at":"2026-10-28T14:18:47+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"twilio:lq2y20qkm8q5","url":"https://stspg.io/t90f3vj6npmq","severity":"medium","published_at":"2026-10-28T14:18:47+00:00","modified_at":"2026-10-28T16:20:08+00:00","first_seen_at":"2026-10-28T14:20:02+00:00","fetched_at":"2026-10-28T17:28:59+00:00","note":null}],"documents":[],"notice":"Free to read at a human pace. An API with keys and an MCP server are in preparation; early access: hello@infrastack.ai"}