---
id: "INC-twilio-ld170gw5ybhq"
kind: "incident"
aliases: []
title: "Twilio: WhatsApp Sandbox Configuration Issues"
severity: "medium"
cvss: null
epss: null
exploited: false
status: "resolved"
category: "vendor"
products: [{"name": "Twilio", "fixed": [], "affected": "", "ecosystem": "vendor"}]
ecosystems: ["vendor"]
tags: ["incident", "ops", "sms", "twilio", "vendor"]
not_affected_if: []
published_at: "2026-10-26T15:00:32+00:00"
first_seen_at: "2026-10-26T15:02:50+00:00"
updated_at: "2026-10-26T17:41:04+00:00"
sources: [{"source": "statuspage", "url": "https://stspg.io/lvf1yz5fbx2l", "first_seen_at": "2026-10-26T15:02:50+00:00"}]
---

# Twilio: WhatsApp Sandbox Configuration Issues

## Affected

- vendor:Twilio affected ? fixed ?

## Timeline

- 2026-10-26T15:02:50+00:00 statuspage https://stspg.io/lvf1yz5fbx2l

## From the sources

Our engineers have mitigated the issue and are monitoring system performance. The WhatsApp Sandbox display name has been restored and the preconfigured templates have been updated. We will provide another update in 2 hours or as soon as more information becomes available.

---

_Free to read at a human pace. An API with keys and an MCP server are in preparation; early access: hello@infrastack.ai_