{"id":"INC-twilio-ld170gw5ybhq","kind":"incident","aliases":[],"related":[],"title":"Twilio: WhatsApp Sandbox Configuration Issues","description":"Our engineers have mitigated the issue and are monitoring system performance. The WhatsApp Sandbox display name has been restored and the preconfigured templates have been updated. We will provide another update in 2 hours or as soon as more information becomes available.","summary":null,"severity":"medium","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"Twilio","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["incident","ops","sms","twilio","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"resolved","published_at":"2026-10-26T15:00:32+00:00","first_seen_at":"2026-10-26T15:02:50+00:00","triaged_at":"2026-10-26T15:03:05+00:00","updated_at":"2026-10-26T17:41:04+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'2':48C 'anoth':45C 'avail':57C 'becom':56C 'configur':4A 'display':30C 'engin':17C 'hour':49C 'inc':7A 'inc-twilio-ld170gw5ybhq':6A 'incid':11B 'inform':55C 'issu':5A,21C 'ld170gw5ybhq':9A 'mitig':19C 'monitor':24C 'name':31C 'op':12B 'perform':26C 'preconfigur':37C 'provid':44C 'restor':34C 'sandbox':3A,29C 'sms':13B 'soon':52C 'system':25C 'templat':38C 'twilio':1A,8A,10A,14B 'updat':41C,46C 'vendor':15B 'whatsapp':2A,28C","nicknames":[],"mitigations":[],"who_affected":null,"tier":"C","verified":{},"analyst_revisit_at":null,"first_public_at":"2026-10-26T15:00:32+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"twilio:ld170gw5ybhq","url":"https://stspg.io/lvf1yz5fbx2l","severity":"medium","published_at":"2026-10-26T15:00:32+00:00","modified_at":"2026-10-26T17:40:33+00:00","first_seen_at":"2026-10-26T15:02:50+00:00","fetched_at":"2026-10-26T18:14:33+00:00","note":null}],"documents":[],"notice":"Free to read at a human pace. An API with keys and an MCP server are in preparation; early access: hello@infrastack.ai"}