{"id":"INC-twilio-l93mr4lswlmh","kind":"incident","aliases":[],"related":[],"title":"Twilio: SMS Delivery Failures from Twilio to Turkcell Turkey","description":"Twilio customers may be experiencing SMS delivery failures from Twilio to Turkcell network subscribers in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.","summary":null,"severity":"medium","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"Twilio","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["incident","ops","sms","twilio","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"open","published_at":"2026-11-11T12:55:02+00:00","first_seen_at":"2026-11-11T12:57:21+00:00","triaged_at":"2026-11-11T12:57:30+00:00","updated_at":"2026-11-11T14:01:50+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'2':55C 'anoth':52C 'avail':64C 'becom':63C 'caus':41C 'custom':21C 'deliveri':3A,26C 'experienc':24C 'failur':4A,27C 'hour':56C 'identifi':39C 'inc':11A 'inc-twilio-l93mr4lswlmh':10A 'incid':15B 'inform':62C 'issu':48C 'l93mr4lswlmh':13A 'may':22C 'network':32C 'op':16B 'provid':51C 'resolv':46C 'sms':2A,17B,25C 'soon':59C 'subscrib':33C 'team':37C 'turkcel':8A,31C 'turkey':9A,35C 'twilio':1A,6A,12A,14A,18B,20C,29C 'updat':53C 'vendor':19B 'work':44C","nicknames":[],"mitigations":[],"who_affected":null,"tier":"C","verified":{},"analyst_revisit_at":null,"fix_status":null,"audience":null,"plain_action":null,"pkeys":["twilio"],"ptokens":["twilio"],"labels":["incident","medium","ops","sms","twilio","vendor"],"campaign_type":null,"search_a":"'deliveri':3A 'failur':4A 'inc':11A 'inc-twilio-l93mr4lswlmh':10A 'l93mr4lswlmh':13A 'sms':2A 'turkcel':8A 'turkey':9A 'twilio':1A,6A,12A,14A","search_b":"'incid':15B 'op':16B 'sms':17B 'twilio':18B 'vendor':19B","search_c":"'2':55C 'anoth':52C 'avail':64C 'becom':63C 'caus':41C 'custom':21C 'deliveri':26C 'experienc':24C 'failur':27C 'hour':56C 'identifi':39C 'inform':62C 'issu':48C 'may':22C 'network':32C 'provid':51C 'resolv':46C 'sms':25C 'soon':59C 'subscrib':33C 'team':37C 'turkcel':31C 'turkey':35C 'twilio':20C,29C 'updat':53C 'work':44C","cause_entry":null,"cause_path":null,"disclosures_checked_at":null,"first_public_at":"2026-11-11T12:55:02+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"twilio:l93mr4lswlmh","url":"https://stspg.io/2dg186gbsd11","severity":"medium","published_at":"2026-11-11T12:55:02+00:00","modified_at":"2026-11-11T13:59:44+00:00","first_seen_at":"2026-11-11T12:57:21+00:00","fetched_at":"2026-11-11T14:01:50+00:00","note":null}],"documents":[],"disclosures":[],"exploit_sources":[],"notice":"Free to read, with fair use of about 60 pages a minute. For higher limits or API access: sales@infrastack.ai"}