{"id":"INC-twilio-l7tzq9gk12k8","kind":"incident","aliases":[],"related":[],"title":"Twilio: SMS Delivery Delays and Failures from Twilio to Spusu United Kingdom","description":"Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Spusu network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","summary":null,"severity":"medium","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"Twilio","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["incident","ops","sms","twilio","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"open","published_at":"2026-11-09T15:45:28+00:00","first_seen_at":"2026-11-09T15:47:33+00:00","triaged_at":"2026-11-09T15:48:50+00:00","updated_at":"2026-11-09T16:06:23+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'1':62C 'anoth':59C 'avail':71C 'becom':70C 'caus':48C 'custom':24C 'delay':4A,30C 'deliveri':3A,29C 'experienc':27C 'failur':6A,32C 'hour':63C 'identifi':46C 'inc':14A 'inc-twilio-l7tzq9gk12k8':13A 'incid':18B 'inform':69C 'issu':55C 'kingdom':12A,42C 'l7tzq9gk12k8':16A 'may':25C 'network':37C 'op':19B 'provid':58C 'resolv':53C 'sms':2A,20B,28C 'soon':66C 'spusu':10A,36C 'subscrib':38C 'team':44C 'twilio':1A,8A,15A,17A,21B,23C,34C 'unit':11A,41C 'updat':60C 'vendor':22B 'work':51C","nicknames":[],"mitigations":[],"who_affected":null,"tier":"C","verified":{},"analyst_revisit_at":null,"fix_status":null,"audience":null,"plain_action":null,"pkeys":["twilio"],"ptokens":["twilio"],"labels":["incident","medium","ops","sms","twilio","vendor"],"campaign_type":null,"search_a":"'delay':4A 'deliveri':3A 'failur':6A 'inc':14A 'inc-twilio-l7tzq9gk12k8':13A 'kingdom':12A 'l7tzq9gk12k8':16A 'sms':2A 'spusu':10A 'twilio':1A,8A,15A,17A 'unit':11A","search_b":"'incid':18B 'op':19B 'sms':20B 'twilio':21B 'vendor':22B","search_c":"'1':62C 'anoth':59C 'avail':71C 'becom':70C 'caus':48C 'custom':24C 'delay':30C 'deliveri':29C 'experienc':27C 'failur':32C 'hour':63C 'identifi':46C 'inform':69C 'issu':55C 'kingdom':42C 'may':25C 'network':37C 'provid':58C 'resolv':53C 'sms':28C 'soon':66C 'spusu':36C 'subscrib':38C 'team':44C 'twilio':23C,34C 'unit':41C 'updat':60C 'work':51C","cause_entry":null,"cause_path":null,"disclosures_checked_at":null,"first_public_at":"2026-11-09T15:45:28+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"twilio:l7tzq9gk12k8","url":"https://stspg.io/nfgr11nth723","severity":"medium","published_at":"2026-11-09T15:45:28+00:00","modified_at":"2026-11-09T16:05:23+00:00","first_seen_at":"2026-11-09T15:47:33+00:00","fetched_at":"2026-11-09T16:51:42+00:00","note":null}],"documents":[],"disclosures":[],"exploit_sources":[],"notice":"Free to read, with fair use of about 60 pages a minute. For higher limits or API access: sales@infrastack.ai"}