{"id":"INC-twilio-k76vg1mcxj88","kind":"incident","aliases":[],"related":[],"title":"Twilio: Some Customers May Have Incorrect Balances Reflected on Their Account","description":"Our engineering team is actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.","summary":null,"severity":"medium","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"Twilio","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["incident","ops","sms","twilio","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"open","published_at":"2026-11-02T16:37:49+00:00","first_seen_at":"2026-11-02T16:39:47+00:00","triaged_at":"2026-11-02T16:40:39+00:00","updated_at":"2026-11-02T16:50:33+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'30':58C 'account':11A,38C 'activ':26C 'addit':63C 'anoth':53C 'avail':66C 'balanc':7A,32C 'becom':65C 'caus':30C 'custom':3A,37C 'deploy':43C 'engin':23C 'fix':45C 'inc':13A 'inc-twilio-k76vg1mcxj88':12A 'incid':17B 'incorrect':6A,31C 'inform':64C 'investig':27C 'issu':29C 'k76vg1mcxj88':15A 'may':4A 'minut':59C 'next':57C 'op':18B 'possibl':49C 'provid':52C 'quick':47C 'reflect':8A,35C 'sms':19B 'sooner':61C 'team':24C 'twilio':1A,14A,16A,20B 'updat':54C 'vendor':21B 'within':55C 'work':41C","nicknames":[],"mitigations":[],"who_affected":null,"tier":"C","verified":{},"analyst_revisit_at":null,"fix_status":null,"audience":null,"plain_action":null,"pkeys":["twilio"],"ptokens":["twilio"],"labels":["incident","medium","ops","sms","twilio","vendor"],"first_public_at":"2026-11-02T16:37:49+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"twilio:k76vg1mcxj88","url":"https://stspg.io/f8cxpl26mh5q","severity":"medium","published_at":"2026-11-02T16:37:49+00:00","modified_at":"2026-11-02T17:30:01+00:00","first_seen_at":"2026-11-02T16:39:47+00:00","fetched_at":"2026-11-02T18:28:25+00:00","note":null}],"documents":[],"notice":"Free to read at a human pace. An API with keys and an MCP server are in preparation; early access: hello@infrastack.ai"}