{"id":"INC-twilio-jmw0g5sjstpm","kind":"incident","aliases":[],"related":[],"title":"Twilio: SMS Delivery Delays and Failures from Twilio Alphanumeric Sender IDs to T-Mobile Austria","description":"Twilio customers may be experiencing SMS delivery delays and failures from Twilio Alphanumeric Sender Type to T-Mobile network subscribers in Austria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.","summary":null,"severity":"medium","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"Twilio","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["incident","ops","sms","twilio","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"open","published_at":"2026-11-02T15:32:04+00:00","first_seen_at":"2026-11-02T15:34:14+00:00","triaged_at":"2026-11-02T15:35:54+00:00","updated_at":"2026-11-02T16:41:58+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'2':69C 'alphanumer':9A,39C 'anoth':66C 'austria':16A,49C 'avail':78C 'becom':77C 'caus':55C 'custom':28C 'delay':4A,34C 'deliveri':3A,33C 'experienc':31C 'failur':6A,36C 'hour':70C 'id':11A 'identifi':53C 'inc':18A 'inc-twilio-jmw0g5sjstpm':17A 'incid':22B 'inform':76C 'issu':62C 'jmw0g5sjstpm':20A 'may':29C 'mobil':15A,45C 'network':46C 'op':23B 'provid':65C 'resolv':60C 'sender':10A,40C 'sms':2A,24B,32C 'soon':73C 'subscrib':47C 't-mobil':13A,43C 'team':51C 'twilio':1A,8A,19A,21A,25B,27C,38C 'type':41C 'updat':67C 'vendor':26B 'work':58C","nicknames":[],"mitigations":[],"who_affected":null,"tier":"C","verified":{},"analyst_revisit_at":null,"fix_status":null,"audience":null,"plain_action":null,"pkeys":["twilio"],"ptokens":["twilio"],"labels":["incident","medium","ops","sms","twilio","vendor"],"first_public_at":"2026-11-02T15:32:04+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"twilio:jmw0g5sjstpm","url":"https://stspg.io/621rny5hlv69","severity":"medium","published_at":"2026-11-02T15:32:04+00:00","modified_at":"2026-11-02T16:40:39+00:00","first_seen_at":"2026-11-02T15:34:14+00:00","fetched_at":"2026-11-02T17:41:49+00:00","note":null}],"documents":[],"notice":"Free to read at a human pace. An API with keys and an MCP server are in preparation; early access: hello@infrastack.ai"}