{"id":"INC-twilio-jd7cyxdy7qzf","kind":"incident","aliases":[],"related":[],"title":"Twilio: SMS Delivery Delays and Failures from Twilio to Claro Brazil","description":"Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.","summary":null,"severity":"medium","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"Twilio","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["incident","ops","sms","twilio","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"open","published_at":"2026-10-25T12:47:21+00:00","first_seen_at":"2026-10-25T12:48:42+00:00","triaged_at":"2026-10-25T12:49:40+00:00","updated_at":"2026-10-25T14:46:05+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'2':62C 'anoth':59C 'avail':71C 'becom':70C 'brazil':11A,39C 'caus':48C 'claro':10A,35C 'custom':23C 'delay':4A,29C 'deliveri':3A,28C 'experienc':26C 'failur':6A,31C 'hour':63C 'identifi':46C 'inc':13A 'inc-twilio-jd7cyxdy7qzf':12A 'incid':17B 'inform':69C 'issu':55C 'jd7cyxdy7qzf':15A 'may':24C 'network':36C 'op':18B 'provid':58C 'puerto':41C 'resolv':53C 'rico':42C 'sms':2A,19B,27C 'soon':66C 'subscrib':37C 'team':44C 'twilio':1A,8A,14A,16A,20B,22C,33C 'updat':60C 'vendor':21B 'work':51C","nicknames":[],"mitigations":[],"who_affected":null,"tier":"C","verified":{},"analyst_revisit_at":null,"first_public_at":"2026-10-25T12:47:21+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"twilio:jd7cyxdy7qzf","url":"https://stspg.io/hxnytk94h5sz","severity":"medium","published_at":"2026-10-25T12:47:21+00:00","modified_at":"2026-10-25T20:46:53+00:00","first_seen_at":"2026-10-25T12:48:42+00:00","fetched_at":"2026-10-26T03:54:41+00:00","note":null}],"documents":[],"notice":"Free to read at a human pace. An API with keys and an MCP server are in preparation; early access: hello@infrastack.ai"}