{"id":"INC-twilio-hrv9k4b65xks","kind":"incident","aliases":[],"related":[],"title":"Twilio: SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telenor Pakistan","description":"Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telenor network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.","summary":null,"severity":"medium","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"Twilio","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["incident","ops","sms","twilio","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"open","published_at":"2026-11-14T03:52:32+00:00","first_seen_at":"2026-11-14T03:54:40+00:00","triaged_at":"2026-11-14T03:55:27+00:00","updated_at":"2026-11-14T05:08:22+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'2':65C 'anoth':62C 'avail':74C 'becom':73C 'caus':51C 'custom':26C 'delay':4A,32C 'deliveri':3A,31C 'experienc':29C 'hour':66C 'hrv9k4b65xks':18A 'identifi':49C 'inc':16A 'inc-twilio-hrv9k4b65xks':15A 'incid':20B 'inform':72C 'issu':58C 'may':27C 'network':42C 'number':11A,39C 'op':21B 'pakistan':14A,45C 'phone':10A,38C 'provid':61C 'resolv':56C 'sms':2A,22B,30C 'soon':69C 'subscrib':43C 'subset':7A,35C 'team':47C 'telenor':13A,41C 'twilio':1A,9A,17A,19A,23B,25C,37C 'updat':63C 'vendor':24B 'work':54C","nicknames":[],"mitigations":[],"who_affected":null,"tier":"C","verified":{},"analyst_revisit_at":null,"fix_status":null,"audience":null,"plain_action":null,"pkeys":["twilio"],"ptokens":["twilio"],"labels":["incident","medium","ops","sms","twilio","vendor"],"campaign_type":null,"search_a":"'delay':4A 'deliveri':3A 'hrv9k4b65xks':18A 'inc':16A 'inc-twilio-hrv9k4b65xks':15A 'number':11A 'pakistan':14A 'phone':10A 'sms':2A 'subset':7A 'telenor':13A 'twilio':1A,9A,17A,19A","search_b":"'incid':20B 'op':21B 'sms':22B 'twilio':23B 'vendor':24B","search_c":"'2':65C 'anoth':62C 'avail':74C 'becom':73C 'caus':51C 'custom':26C 'delay':32C 'deliveri':31C 'experienc':29C 'hour':66C 'identifi':49C 'inform':72C 'issu':58C 'may':27C 'network':42C 'number':39C 'pakistan':45C 'phone':38C 'provid':61C 'resolv':56C 'sms':30C 'soon':69C 'subscrib':43C 'subset':35C 'team':47C 'telenor':41C 'twilio':25C,37C 'updat':63C 'work':54C","cause_entry":null,"cause_path":null,"disclosures_checked_at":null,"first_public_at":"2026-11-14T03:52:32+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"twilio:hrv9k4b65xks","url":"https://stspg.io/0qgb2klp8cmg","severity":"medium","published_at":"2026-11-14T03:52:32+00:00","modified_at":"2026-11-14T05:05:55+00:00","first_seen_at":"2026-11-14T03:54:40+00:00","fetched_at":"2026-11-14T05:50:55+00:00","note":null}],"documents":[],"disclosures":[],"exploit_sources":[],"notice":"Free to read, with fair use of about 60 pages a minute. For higher limits or API access: sales@infrastack.ai"}