{"id":"INC-twilio-hclhm2470hnh","kind":"incident","aliases":[],"related":[],"title":"Twilio: SMS Delivery Failures Between a Subset of Twilio Long Codes and Multiple Networks in Portugal","description":"Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","summary":null,"severity":"medium","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"Twilio","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["incident","ops","sms","twilio","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"resolved","published_at":"2026-10-27T23:06:58+00:00","first_seen_at":"2026-10-27T23:07:47+00:00","triaged_at":"2026-10-27T23:08:19+00:00","updated_at":"2026-10-28T00:17:36+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'1':71C 'anoth':68C 'avail':80C 'becom':79C 'caus':57C 'code':11A,43C 'custom':28C 'delay':34C 'deliveri':3A,33C 'experienc':31C 'failur':4A,36C 'hclhm2470hnh':20A 'hour':72C 'identifi':55C 'inc':18A 'inc-twilio-hclhm2470hnh':17A 'incid':22B 'inform':78C 'issu':64C 'long':10A,42C 'may':29C 'multipl':13A,48C 'network':14A,45C,49C 'op':23B 'portug':16A,51C 'provid':67C 'resolv':62C 'sms':2A,24B,32C 'soon':75C 'subscrib':46C 'subset':7A,39C 'team':53C 'twilio':1A,9A,19A,21A,25B,27C,41C 'updat':69C 'vendor':26B 'work':60C","nicknames":[],"mitigations":[],"who_affected":null,"tier":"C","verified":{},"analyst_revisit_at":null,"first_public_at":"2026-10-27T23:06:58+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"twilio:hclhm2470hnh","url":"https://stspg.io/ryqx7xh5dc7l","severity":"medium","published_at":"2026-10-27T23:06:58+00:00","modified_at":"2026-10-28T00:16:54+00:00","first_seen_at":"2026-10-27T23:07:47+00:00","fetched_at":"2026-10-28T00:43:19+00:00","note":null}],"documents":[],"notice":"Free to read at a human pace. An API with keys and an MCP server are in preparation; early access: hello@infrastack.ai"}