{"id":"INC-twilio-gd0nmpb378d3","kind":"incident","aliases":[],"related":[],"title":"Twilio: Voice Call Silent and One-Way Audio Between a Subset of Twilio Phone Numbers and Multiple Networks in Colombia","description":"Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.","summary":null,"severity":"medium","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"Twilio","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["incident","ops","sms","twilio","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"open","published_at":"2026-11-12T16:53:51+00:00","first_seen_at":"2026-11-12T16:54:59+00:00","triaged_at":"2026-11-12T16:55:58+00:00","updated_at":"2026-11-12T17:02:40+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'1':73C 'activ':63C 'anoth':70C 'audio':9A,44C 'avail':82C 'becom':81C 'call':3A,38C 'colombia':21A,59C 'custom':33C 'experienc':36C 'gd0nmpb378d3':25A 'hour':74C 'inc':23A 'inc-twilio-gd0nmpb378d3':22A 'incid':27B 'inform':80C 'investig':64C 'issu':66C 'may':34C 'multipl':18A,56C 'network':19A,53C,57C 'number':16A,51C 'one':7A,42C 'one-way':6A,41C 'op':28B 'phone':15A,50C 'provid':69C 'silent':4A,39C 'sms':29B 'soon':77C 'subscrib':54C 'subset':12A,47C 'team':61C 'twilio':1A,14A,24A,26A,30B,32C,49C 'updat':71C 'vendor':31B 'voic':2A,37C 'way':8A,43C","nicknames":[],"mitigations":[],"who_affected":null,"tier":"C","verified":{},"analyst_revisit_at":null,"fix_status":null,"audience":null,"plain_action":null,"pkeys":["twilio"],"ptokens":["twilio"],"labels":["incident","medium","ops","sms","twilio","vendor"],"campaign_type":null,"search_a":"'audio':9A 'call':3A 'colombia':21A 'gd0nmpb378d3':25A 'inc':23A 'inc-twilio-gd0nmpb378d3':22A 'multipl':18A 'network':19A 'number':16A 'one':7A 'one-way':6A 'phone':15A 'silent':4A 'subset':12A 'twilio':1A,14A,24A,26A 'voic':2A 'way':8A","search_b":"'incid':27B 'op':28B 'sms':29B 'twilio':30B 'vendor':31B","search_c":"'1':73C 'activ':63C 'anoth':70C 'audio':44C 'avail':82C 'becom':81C 'call':38C 'colombia':59C 'custom':33C 'experienc':36C 'hour':74C 'inform':80C 'investig':64C 'issu':66C 'may':34C 'multipl':56C 'network':53C,57C 'number':51C 'one':42C 'one-way':41C 'phone':50C 'provid':69C 'silent':39C 'soon':77C 'subscrib':54C 'subset':47C 'team':61C 'twilio':32C,49C 'updat':71C 'voic':37C 'way':43C","cause_entry":null,"cause_path":null,"disclosures_checked_at":null,"first_public_at":"2026-11-12T16:53:51+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"twilio:gd0nmpb378d3","url":"https://stspg.io/ppx46z753zjr","severity":"medium","published_at":"2026-11-12T16:53:51+00:00","modified_at":"2026-11-12T16:53:51+00:00","first_seen_at":"2026-11-12T16:54:59+00:00","fetched_at":"2026-11-12T17:56:12+00:00","note":null}],"documents":[],"disclosures":[],"exploit_sources":[],"notice":"Free to read, with fair use of about 60 pages a minute. For higher limits or API access: sales@infrastack.ai"}