{"id":"INC-twilio-fw0j9994p8kf","kind":"incident","aliases":[],"related":[],"title":"Twilio: Voice Call Post Dial Delay from a Subset of Twilio Canada Phone Numbers to Canada","description":"Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Canada Phone Numbers to network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.","summary":null,"severity":"medium","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"Twilio","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["incident","ops","sms","twilio","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"open","published_at":"2026-11-05T14:15:22+00:00","first_seen_at":"2026-11-05T14:17:07+00:00","triaged_at":"2026-11-05T14:17:21+00:00","updated_at":"2026-11-05T15:18:42+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'2':69C 'anoth':66C 'avail':78C 'becom':77C 'call':3A,33C 'canada':12A,16A,42C,49C 'caus':55C 'custom':28C 'delay':6A,36C 'dial':5A,35C 'experienc':31C 'fw0j9994p8kf':20A 'hour':70C 'identifi':53C 'inc':18A 'inc-twilio-fw0j9994p8kf':17A 'incid':22B 'inform':76C 'issu':62C 'may':29C 'network':46C 'number':14A,44C 'op':23B 'phone':13A,43C 'post':4A,34C 'provid':65C 'resolv':60C 'sms':24B 'soon':73C 'subscrib':47C 'subset':9A,39C 'team':51C 'twilio':1A,11A,19A,21A,25B,27C,41C 'updat':67C 'vendor':26B 'voic':2A,32C 'work':58C","nicknames":[],"mitigations":[],"who_affected":null,"tier":"C","verified":{},"analyst_revisit_at":null,"fix_status":null,"audience":null,"plain_action":null,"pkeys":["twilio"],"ptokens":["twilio"],"labels":["incident","medium","ops","sms","twilio","vendor"],"campaign_type":null,"first_public_at":"2026-11-05T14:15:22+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"twilio:fw0j9994p8kf","url":"https://stspg.io/vm8ttb7rtmls","severity":"medium","published_at":"2026-11-05T14:15:22+00:00","modified_at":"2026-11-05T15:17:54+00:00","first_seen_at":"2026-11-05T14:17:07+00:00","fetched_at":"2026-11-05T15:24:57+00:00","note":null}],"documents":[],"exploit_sources":[],"notice":"Free to read, with fair use of about 60 pages a minute. For higher limits or API access: sales@infrastack.ai"}