{"id":"INC-twilio-fm5fk85h6glc","kind":"incident","aliases":[],"related":[],"title":"Twilio: Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Thailand","description":"The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Thailand are operating normally.","summary":null,"severity":"medium","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"Twilio","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["incident","ops","sms","twilio","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"resolved","published_at":"2026-10-12T11:53:33+00:00","first_seen_at":"2026-11-09T08:36:47+00:00","triaged_at":"2026-11-09T08:38:13+00:00","updated_at":"2026-11-09T08:38:13+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'call':3A,33C 'delay':6A 'dial':5A 'fm5fk85h6glc':19A 'inc':17A 'inc-twilio-fm5fk85h6glc':16A 'incid':21B,27C 'network':42C 'normal':48C 'number':13A,40C 'op':22B 'oper':47C 'phone':12A,39C 'post':4A 'resolv':30C 'sms':23B 'subscrib':43C 'subset':9A,36C 'thailand':15A,45C 'twilio':1A,11A,18A,20A,24B,38C 'vendor':25B 'voic':2A,32C","nicknames":[],"mitigations":[],"who_affected":null,"tier":null,"verified":{},"analyst_revisit_at":null,"fix_status":null,"audience":null,"plain_action":null,"pkeys":["twilio"],"ptokens":["twilio"],"labels":["incident","medium","ops","sms","twilio","vendor"],"campaign_type":null,"search_a":"'call':3A 'delay':6A 'dial':5A 'fm5fk85h6glc':19A 'inc':17A 'inc-twilio-fm5fk85h6glc':16A 'number':13A 'phone':12A 'post':4A 'subset':9A 'thailand':15A 'twilio':1A,11A,18A,20A 'voic':2A","search_b":"'incid':21B 'op':22B 'sms':23B 'twilio':24B 'vendor':25B","search_c":"'call':33C 'incid':27C 'network':42C 'normal':48C 'number':40C 'oper':47C 'phone':39C 'resolv':30C 'subscrib':43C 'subset':36C 'thailand':45C 'twilio':38C 'voic':32C","cause_entry":null,"cause_path":null,"disclosures_checked_at":null,"first_public_at":"2026-10-12T11:53:33+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"twilio:fm5fk85h6glc","url":"https://stspg.io/6z04b5nnhvd2","severity":"medium","published_at":"2026-10-12T11:53:33+00:00","modified_at":"2026-11-09T08:35:48+00:00","first_seen_at":"2026-11-09T08:36:47+00:00","fetched_at":"2026-11-09T08:49:23+00:00","note":null}],"documents":[],"disclosures":[],"exploit_sources":[],"notice":"Free to read, with fair use of about 60 pages a minute. For higher limits or API access: sales@infrastack.ai"}