{"id":"INC-twilio-fl6ndjltfkp3","kind":"incident","aliases":[],"related":[],"title":"Twilio: Voice Call Failures from a Subset of Twilio Phone Numbers to Chile","description":"Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","summary":null,"severity":"medium","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"Twilio","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["incident","ops","sms","twilio","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"open","published_at":"2026-11-09T16:53:55+00:00","first_seen_at":"2026-11-09T16:56:02+00:00","triaged_at":"2026-11-09T16:57:33+00:00","updated_at":"2026-11-09T17:25:38+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'1':63C 'anoth':60C 'avail':72C 'becom':71C 'call':3A,30C 'caus':49C 'chile':13A,43C 'custom':25C 'experienc':28C 'failur':4A,31C 'fl6ndjltfkp3':17A 'hour':64C 'identifi':47C 'inc':15A 'inc-twilio-fl6ndjltfkp3':14A 'incid':19B 'inform':70C 'issu':56C 'may':26C 'network':40C 'number':11A,38C 'op':20B 'phone':10A,37C 'provid':59C 'resolv':54C 'sms':21B 'soon':67C 'subscrib':41C 'subset':7A,34C 'team':45C 'twilio':1A,9A,16A,18A,22B,24C,36C 'updat':61C 'vendor':23B 'voic':2A,29C 'work':52C","nicknames":[],"mitigations":[],"who_affected":null,"tier":"C","verified":{},"analyst_revisit_at":null,"fix_status":null,"audience":null,"plain_action":null,"pkeys":["twilio"],"ptokens":["twilio"],"labels":["incident","medium","ops","sms","twilio","vendor"],"campaign_type":null,"search_a":"'call':3A 'chile':13A 'failur':4A 'fl6ndjltfkp3':17A 'inc':15A 'inc-twilio-fl6ndjltfkp3':14A 'number':11A 'phone':10A 'subset':7A 'twilio':1A,9A,16A,18A 'voic':2A","search_b":"'incid':19B 'op':20B 'sms':21B 'twilio':22B 'vendor':23B","search_c":"'1':63C 'anoth':60C 'avail':72C 'becom':71C 'call':30C 'caus':49C 'chile':43C 'custom':25C 'experienc':28C 'failur':31C 'hour':64C 'identifi':47C 'inform':70C 'issu':56C 'may':26C 'network':40C 'number':38C 'phone':37C 'provid':59C 'resolv':54C 'soon':67C 'subscrib':41C 'subset':34C 'team':45C 'twilio':24C,36C 'updat':61C 'voic':29C 'work':52C","cause_entry":null,"cause_path":null,"disclosures_checked_at":null,"first_public_at":"2026-11-09T16:53:55+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"twilio:fl6ndjltfkp3","url":"https://stspg.io/sxkj535b5bjx","severity":"medium","published_at":"2026-11-09T16:53:55+00:00","modified_at":"2026-11-09T17:22:54+00:00","first_seen_at":"2026-11-09T16:56:02+00:00","fetched_at":"2026-11-09T17:55:24+00:00","note":null}],"documents":[],"disclosures":[],"exploit_sources":[],"notice":"Free to read, with fair use of about 60 pages a minute. For higher limits or API access: sales@infrastack.ai"}