---
id: "INC-twilio-f9cvsdxzxpt4"
kind: "incident"
aliases: []
title: "Twilio: On Call Engineers are Investigating"
severity: "low"
cvss: null
epss: null
exploited: false
status: "open"
category: "vendor"
products: [{"name": "Twilio", "fixed": [], "affected": "", "ecosystem": "vendor"}]
ecosystems: ["vendor"]
tags: ["incident", "ops", "sms", "twilio", "vendor"]
not_affected_if: []
published_at: "2026-10-30T13:53:25+00:00"
first_seen_at: "2026-10-30T13:54:27+00:00"
updated_at: "2026-10-30T14:08:28+00:00"
sources: [{"source": "statuspage", "url": "https://stspg.io/0cfd9cjx5bpk", "first_seen_at": "2026-10-30T13:54:27+00:00"}]
---

# Twilio: On Call Engineers are Investigating

## Affected

- vendor:Twilio affected ? fixed ?

## Timeline

- 2026-10-30T13:54:27+00:00 statuspage https://stspg.io/0cfd9cjx5bpk

## From the sources

Our monitoring systems have detected a potential issue with verifications to Ivory Coast are being sent with an incorrect sender for customers who have not registered a sender, but messages are still being delivered without any issues. The team is investigating whether this is also happening in other countries. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

---

_Free to read at a human pace. An API with keys and an MCP server are in preparation; early access: hello@infrastack.ai_