{"id":"INC-twilio-f3qfjby1rw13","kind":"incident","aliases":[],"related":[],"title":"Twilio: Voice Call Failures From a Subset of Twilio Phone Numbers to Multiple Networks in Germany","description":"Twilio customers may be experiencing voice call failures from and to a subset of Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","summary":null,"severity":"medium","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"Twilio","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["incident","ops","sms","twilio","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"open","published_at":"2026-10-27T08:37:25+00:00","first_seen_at":"2026-10-27T08:38:04+00:00","triaged_at":"2026-10-27T08:38:39+00:00","updated_at":"2026-10-27T10:45:37+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'1':68C 'anoth':65C 'avail':77C 'becom':76C 'call':3A,33C 'caus':54C 'custom':28C 'experienc':31C 'f3qfjby1rw13':20A 'failur':4A,34C 'germani':16A,48C 'hour':69C 'identifi':52C 'inc':18A 'inc-twilio-f3qfjby1rw13':17A 'incid':22B 'inform':75C 'issu':61C 'may':29C 'multipl':13A 'network':14A,45C 'number':11A,43C 'op':23B 'phone':10A,42C 'provid':64C 'resolv':59C 'sms':24B 'soon':72C 'subscrib':46C 'subset':7A,39C 'team':50C 'twilio':1A,9A,19A,21A,25B,27C,41C 'updat':66C 'vendor':26B 'voic':2A,32C 'work':57C","nicknames":[],"mitigations":[],"who_affected":null,"tier":"C","verified":{},"analyst_revisit_at":null,"first_public_at":"2026-10-27T08:37:25+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"twilio:f3qfjby1rw13","url":"https://stspg.io/7d5kng83zn6z","severity":"medium","published_at":"2026-10-27T08:37:25+00:00","modified_at":"2026-10-27T10:43:54+00:00","first_seen_at":"2026-10-27T08:38:04+00:00","fetched_at":"2026-10-27T11:00:23+00:00","note":null}],"documents":[],"notice":"Free to read at a human pace. An API with keys and an MCP server are in preparation; early access: hello@infrastack.ai"}