{"id":"INC-twilio-dxdxr2tzkzkd","kind":"incident","aliases":[],"related":[],"title":"Twilio: SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand","description":"Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.","summary":null,"severity":"medium","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"Twilio","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["incident","ops","sms","twilio","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"open","published_at":"2026-11-07T02:57:55+00:00","first_seen_at":"2026-11-07T02:58:23+00:00","triaged_at":"2026-11-07T02:59:04+00:00","updated_at":"2026-11-07T04:00:51+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'2':77C 'activ':57C 'anoth':74C 'avail':86C 'becom':85C 'code':12A,44C 'custom':30C 'delay':5A,37C,70C 'deliveri':3A,35C,62C,66C 'dxdxr2tzkzkd':22A 'experienc':33C 'hour':78C 'inc':20A 'inc-twilio-dxdxr2tzkzkd':19A 'incid':24B 'inform':84C 'investig':58C 'issu':60C 'may':31C,63C,68C 'messag':61C 'multipl':14A,49C 'network':15A,46C,50C 'new':17A,52C 'op':25B 'provid':73C 'receipt':4A,36C,67C 'short':11A,43C 'sms':2A,26B,34C 'soon':81C 'subscrib':47C 'subset':8A,40C 'succeed':64C 'team':55C 'twilio':1A,10A,21A,23A,27B,29C,42C 'updat':75C 'vendor':28B 'zealand':18A,53C","nicknames":[],"mitigations":[],"who_affected":null,"tier":"C","verified":{},"analyst_revisit_at":null,"fix_status":null,"audience":null,"plain_action":null,"pkeys":["twilio"],"ptokens":["twilio"],"labels":["incident","medium","ops","sms","twilio","vendor"],"campaign_type":null,"search_a":"'code':12A 'delay':5A 'deliveri':3A 'dxdxr2tzkzkd':22A 'inc':20A 'inc-twilio-dxdxr2tzkzkd':19A 'multipl':14A 'network':15A 'new':17A 'receipt':4A 'short':11A 'sms':2A 'subset':8A 'twilio':1A,10A,21A,23A 'zealand':18A","search_b":"'incid':24B 'op':25B 'sms':26B 'twilio':27B 'vendor':28B","search_c":"'2':77C 'activ':57C 'anoth':74C 'avail':86C 'becom':85C 'code':44C 'custom':30C 'delay':37C,70C 'deliveri':35C,62C,66C 'experienc':33C 'hour':78C 'inform':84C 'investig':58C 'issu':60C 'may':31C,63C,68C 'messag':61C 'multipl':49C 'network':46C,50C 'new':52C 'provid':73C 'receipt':36C,67C 'short':43C 'sms':34C 'soon':81C 'subscrib':47C 'subset':40C 'succeed':64C 'team':55C 'twilio':29C,42C 'updat':75C 'zealand':53C","first_public_at":"2026-11-07T02:57:55+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"twilio:dxdxr2tzkzkd","url":"https://stspg.io/zdnncbbx3vjq","severity":"medium","published_at":"2026-11-07T02:57:55+00:00","modified_at":"2026-11-07T03:58:25+00:00","first_seen_at":"2026-11-07T02:58:23+00:00","fetched_at":"2026-11-07T04:49:47+00:00","note":null}],"documents":[],"exploit_sources":[],"notice":"Free to read, with fair use of about 60 pages a minute. For higher limits or API access: sales@infrastack.ai"}