{"id":"INC-twilio-d7cx8sdb4hr8","kind":"incident","aliases":[],"related":[],"title":"Twilio: Gateway API (Lookup API) Failure Increase on Verizon in United States","description":"Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.","summary":null,"severity":"medium","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"Twilio","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["incident","ops","sms","twilio","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"open","published_at":"2026-11-10T05:42:49+00:00","first_seen_at":"2026-11-10T05:44:58+00:00","triaged_at":"2026-11-10T05:46:59+00:00","updated_at":"2026-11-10T06:44:17+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'2':53C 'activ':43C 'anoth':50C 'api':3A,5A,32C 'avail':62C 'becom':61C 'custom':24C 'd7cx8sdb4hr8':16A 'experienc':27C 'failur':6A,28C 'gateway':2A 'hour':54C 'inc':14A 'inc-twilio-d7cx8sdb4hr8':13A 'incid':18B 'increas':7A 'inform':60C 'investig':44C 'issu':46C 'lookup':4A,31C 'may':25C 'op':19B 'provid':49C 'respons':29C 'sms':20B 'soon':57C 'state':12A,39C 'team':41C 'transact':33C 'twilio':1A,15A,17A,21B,23C 'unit':11A,38C 'updat':51C 'vendor':22B 'verizon':9A,35C","nicknames":[],"mitigations":[],"who_affected":null,"tier":"C","verified":{},"analyst_revisit_at":null,"fix_status":null,"audience":null,"plain_action":null,"pkeys":["twilio"],"ptokens":["twilio"],"labels":["incident","medium","ops","sms","twilio","vendor"],"campaign_type":null,"search_a":"'api':3A,5A 'd7cx8sdb4hr8':16A 'failur':6A 'gateway':2A 'inc':14A 'inc-twilio-d7cx8sdb4hr8':13A 'increas':7A 'lookup':4A 'state':12A 'twilio':1A,15A,17A 'unit':11A 'verizon':9A","search_b":"'incid':18B 'op':19B 'sms':20B 'twilio':21B 'vendor':22B","search_c":"'2':53C 'activ':43C 'anoth':50C 'api':32C 'avail':62C 'becom':61C 'custom':24C 'experienc':27C 'failur':28C 'hour':54C 'inform':60C 'investig':44C 'issu':46C 'lookup':31C 'may':25C 'provid':49C 'respons':29C 'soon':57C 'state':39C 'team':41C 'transact':33C 'twilio':23C 'unit':38C 'updat':51C 'verizon':35C","cause_entry":null,"cause_path":null,"disclosures_checked_at":null,"first_public_at":"2026-11-10T05:42:49+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"twilio:d7cx8sdb4hr8","url":"https://stspg.io/02x5qm98myrf","severity":"medium","published_at":"2026-11-10T05:42:49+00:00","modified_at":"2026-11-10T06:43:15+00:00","first_seen_at":"2026-11-10T05:44:58+00:00","fetched_at":"2026-11-10T06:57:11+00:00","note":null}],"documents":[],"disclosures":[],"exploit_sources":[],"notice":"Free to read, with fair use of about 60 pages a minute. For higher limits or API access: sales@infrastack.ai"}