{"id":"INC-twilio-crgyp7tjc6qj","kind":"incident","aliases":[],"related":[],"title":"Twilio: SMS Delivery Delays from Twilio to Surf Telecom Brazil","description":"Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.","summary":null,"severity":"medium","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"Twilio","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["incident","ops","sms","twilio","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"open","published_at":"2026-10-27T23:23:53+00:00","first_seen_at":"2026-10-27T23:24:39+00:00","triaged_at":"2026-10-27T23:24:53+00:00","updated_at":"2026-10-28T00:51:51+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'2':57C 'anoth':54C 'avail':66C 'becom':65C 'brazil':10A,37C 'caus':43C 'crgyp7tjc6qj':14A 'custom':22C 'delay':4A,28C 'deliveri':3A,27C 'experienc':25C 'hour':58C 'identifi':41C 'inc':12A 'inc-twilio-crgyp7tjc6qj':11A 'incid':16B 'inform':64C 'issu':50C 'may':23C 'network':34C 'op':17B 'provid':53C 'resolv':48C 'sms':2A,18B,26C 'soon':61C 'subscrib':35C 'surf':8A,32C 'team':39C 'telecom':9A,33C 'twilio':1A,6A,13A,15A,19B,21C,30C 'updat':55C 'vendor':20B 'work':46C","nicknames":[],"mitigations":[],"who_affected":null,"tier":"C","verified":{},"analyst_revisit_at":null,"first_public_at":"2026-10-27T23:23:53+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"twilio:crgyp7tjc6qj","url":"https://stspg.io/s3hqd3xrll18","severity":"medium","published_at":"2026-10-27T23:23:53+00:00","modified_at":"2026-10-28T00:50:10+00:00","first_seen_at":"2026-10-27T23:24:39+00:00","fetched_at":"2026-10-28T01:32:21+00:00","note":null}],"documents":[],"notice":"Free to read at a human pace. An API with keys and an MCP server are in preparation; early access: hello@infrastack.ai"}