{"id":"INC-twilio-c2vl7fv0pcp5","kind":"incident","aliases":[],"related":[],"title":"Twilio: SMS Delivery Delays from Twilio to Virgin Mobile Colombia","description":"Twilio customers may be experiencing SMS delivery delays from Twilio to Virgin Mobile network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","summary":null,"severity":"medium","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"Twilio","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["incident","ops","sms","twilio","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"open","published_at":"2026-11-12T13:29:12+00:00","first_seen_at":"2026-11-12T13:30:59+00:00","triaged_at":"2026-11-12T13:32:24+00:00","updated_at":"2026-11-12T13:43:51+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'1':57C 'anoth':54C 'avail':66C 'becom':65C 'c2vl7fv0pcp5':14A 'caus':43C 'colombia':10A,37C 'custom':22C 'delay':4A,28C 'deliveri':3A,27C 'experienc':25C 'hour':58C 'identifi':41C 'inc':12A 'inc-twilio-c2vl7fv0pcp5':11A 'incid':16B 'inform':64C 'issu':50C 'may':23C 'mobil':9A,33C 'network':34C 'op':17B 'provid':53C 'resolv':48C 'sms':2A,18B,26C 'soon':61C 'subscrib':35C 'team':39C 'twilio':1A,6A,13A,15A,19B,21C,30C 'updat':55C 'vendor':20B 'virgin':8A,32C 'work':46C","nicknames":[],"mitigations":[],"who_affected":null,"tier":"C","verified":{},"analyst_revisit_at":null,"fix_status":null,"audience":null,"plain_action":null,"pkeys":["twilio"],"ptokens":["twilio"],"labels":["incident","medium","ops","sms","twilio","vendor"],"campaign_type":null,"search_a":"'c2vl7fv0pcp5':14A 'colombia':10A 'delay':4A 'deliveri':3A 'inc':12A 'inc-twilio-c2vl7fv0pcp5':11A 'mobil':9A 'sms':2A 'twilio':1A,6A,13A,15A 'virgin':8A","search_b":"'incid':16B 'op':17B 'sms':18B 'twilio':19B 'vendor':20B","search_c":"'1':57C 'anoth':54C 'avail':66C 'becom':65C 'caus':43C 'colombia':37C 'custom':22C 'delay':28C 'deliveri':27C 'experienc':25C 'hour':58C 'identifi':41C 'inform':64C 'issu':50C 'may':23C 'mobil':33C 'network':34C 'provid':53C 'resolv':48C 'sms':26C 'soon':61C 'subscrib':35C 'team':39C 'twilio':21C,30C 'updat':55C 'virgin':32C 'work':46C","cause_entry":null,"cause_path":null,"disclosures_checked_at":null,"first_public_at":"2026-11-12T13:29:12+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"twilio:c2vl7fv0pcp5","url":"https://stspg.io/2lkfl6dshp50","severity":"medium","published_at":"2026-11-12T13:29:12+00:00","modified_at":"2026-11-12T13:31:52+00:00","first_seen_at":"2026-11-12T13:30:59+00:00","fetched_at":"2026-11-12T13:54:25+00:00","note":null}],"documents":[],"disclosures":[],"exploit_sources":[],"notice":"Free to read, with fair use of about 60 pages a minute. For higher limits or API access: sales@infrastack.ai"}