---
id: "INC-twilio-bxkjk1mpv88w"
kind: "incident"
aliases: []
title: "Twilio: Voice Call Failures from Network Subscribers to a Subset of Twilio Costa Rica Phone Numbers"
severity: "medium"
cvss: null
epss: null
exploited: false
status: "resolved"
category: "vendor"
products: [{"name": "Twilio", "fixed": [], "affected": "", "ecosystem": "vendor"}]
ecosystems: ["vendor"]
tags: ["incident", "ops", "sms", "twilio", "vendor"]
not_affected_if: []
published_at: "2026-10-23T22:26:49+00:00"
first_seen_at: "2026-10-23T22:28:27+00:00"
updated_at: "2026-10-25T04:51:22+00:00"
sources: [{"source": "statuspage", "url": "https://stspg.io/rkf3b6l1rfcq", "first_seen_at": "2026-10-23T22:28:27+00:00"}]
---

# Twilio: Voice Call Failures from Network Subscribers to a Subset of Twilio Costa Rica Phone Numbers

## Affected

- vendor:Twilio affected ? fixed ?

## Timeline

- 2026-10-23T22:28:27+00:00 statuspage https://stspg.io/rkf3b6l1rfcq

## From the sources

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Costa Rica Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

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_Free to read at a human pace. An API with keys and an MCP server are in preparation; early access: hello@infrastack.ai_