---
id: "INC-twilio-9zqqhk0bwf0f"
kind: "incident"
aliases: []
title: "Twilio: Link Shortening Redirect Errors on Branded Domains"
severity: "medium"
cvss: null
epss: null
exploited: false
status: "resolved"
category: "vendor"
products: [{"name": "Twilio", "fixed": [], "affected": "", "ecosystem": "vendor"}]
ecosystems: ["vendor"]
tags: ["incident", "ops", "sms", "twilio", "vendor"]
not_affected_if: []
published_at: "2026-10-28T23:44:24+00:00"
first_seen_at: "2026-10-28T23:45:16+00:00"
updated_at: "2026-10-29T00:36:15+00:00"
sources: [{"source": "statuspage", "url": "https://stspg.io/0m8p0n48mkky", "first_seen_at": "2026-10-28T23:45:16+00:00"}]
---

# Twilio: Link Shortening Redirect Errors on Branded Domains

## Affected

- vendor:Twilio affected ? fixed ?

## Timeline

- 2026-10-28T23:45:16+00:00 statuspage https://stspg.io/0m8p0n48mkky

## From the sources

We are aware of intermittent HTTP 400 errors affecting redirects for shortened links on some branded short domains. Customers may find that shortened URLs do not redirect when accessed in any browser. Our team is actively investigating and rolling out a fix. We will provide another update in one hour or as soon as more information becomes available.

---

_Free to read at a human pace. An API with keys and an MCP server are in preparation; early access: hello@infrastack.ai_