---
id: "INC-twilio-9rsnlbbzt117"
page: "https://infrastack.ai/live/INC-twilio-9rsnlbbzt117"
kind: "incident"
aliases: []
title: "Twilio: Voice Call Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Colombia, Mexico, Chile, and Costa Rica"
severity: "medium"
cvss: null
epss: null
exploited: false
status: "open"
category: "vendor"
products: [{"name": "Twilio", "fixed": [], "affected": "", "ecosystem": "vendor"}]
ecosystems: ["vendor"]
tags: ["incident", "ops", "sms", "twilio", "vendor"]
not_affected_if: []
published_at: "2026-11-13T21:56:38+00:00"
first_seen_at: "2026-11-13T21:58:57+00:00"
updated_at: "2026-11-13T22:58:47+00:00"
sources: [{"source": "statuspage", "url": "https://stspg.io/d1z06pb4y654", "first_seen_at": "2026-11-13T21:58:57+00:00"}]
exploit_sources: []
---

# Twilio: Voice Call Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Colombia, Mexico, Chile, and Costa Rica

Link for people: https://infrastack.ai/live/INC-twilio-9rsnlbbzt117 (this .md is for agents)

## Affected

- vendor:Twilio affected range not listed fixed no fixed version listed

## Timeline

- 2026-11-13T21:58:57+00:00 statuspage https://stspg.io/d1z06pb4y654

## From the sources

Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Colombia, Mexico, Chile, and Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

---

_Free to read, with fair use of about 60 pages a minute. For higher limits or API access: sales@infrastack.ai_