{"id":"INC-twilio-9hm1tys35d8h","kind":"incident","aliases":[],"related":[],"title":"Twilio: MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in United States","description":"Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.","summary":null,"severity":"medium","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"Twilio","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["incident","ops","sms","twilio","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"open","published_at":"2026-11-11T21:46:28+00:00","first_seen_at":"2026-11-11T21:48:48+00:00","triaged_at":"2026-11-11T21:49:15+00:00","updated_at":"2026-11-11T22:54:41+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'2':72C '9hm1tys35d8h':21A 'anoth':69C 'avail':81C 'becom':80C 'caus':58C 'code':11A,42C 'custom':29C 'delay':4A,35C 'deliveri':3A,34C 'experienc':32C 'hour':73C 'identifi':56C 'inc':19A 'inc-twilio-9hm1tys35d8h':18A 'incid':23B 'inform':79C 'issu':65C 'long':10A,41C 'may':30C 'mms':2A,33C 'multipl':13A,47C 'network':14A,44C,48C 'op':24B 'provid':68C 'resolv':63C 'sms':25B 'soon':76C 'state':17A,52C 'subscrib':45C 'subset':7A,38C 'team':54C 'twilio':1A,9A,20A,22A,26B,28C,40C 'unit':16A,51C 'updat':70C 'vendor':27B 'work':61C","nicknames":[],"mitigations":[],"who_affected":null,"tier":"C","verified":{},"analyst_revisit_at":null,"fix_status":null,"audience":null,"plain_action":null,"pkeys":["twilio"],"ptokens":["twilio"],"labels":["incident","medium","ops","sms","twilio","vendor"],"campaign_type":null,"search_a":"'9hm1tys35d8h':21A 'code':11A 'delay':4A 'deliveri':3A 'inc':19A 'inc-twilio-9hm1tys35d8h':18A 'long':10A 'mms':2A 'multipl':13A 'network':14A 'state':17A 'subset':7A 'twilio':1A,9A,20A,22A 'unit':16A","search_b":"'incid':23B 'op':24B 'sms':25B 'twilio':26B 'vendor':27B","search_c":"'2':72C 'anoth':69C 'avail':81C 'becom':80C 'caus':58C 'code':42C 'custom':29C 'delay':35C 'deliveri':34C 'experienc':32C 'hour':73C 'identifi':56C 'inform':79C 'issu':65C 'long':41C 'may':30C 'mms':33C 'multipl':47C 'network':44C,48C 'provid':68C 'resolv':63C 'soon':76C 'state':52C 'subscrib':45C 'subset':38C 'team':54C 'twilio':28C,40C 'unit':51C 'updat':70C 'work':61C","cause_entry":null,"cause_path":null,"disclosures_checked_at":null,"first_public_at":"2026-11-11T21:46:28+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"twilio:9hm1tys35d8h","url":"https://stspg.io/x6wp28y1rtv9","severity":"medium","published_at":"2026-11-11T21:46:28+00:00","modified_at":"2026-11-11T22:52:17+00:00","first_seen_at":"2026-11-11T21:48:48+00:00","fetched_at":"2026-11-11T22:58:56+00:00","note":null}],"documents":[],"disclosures":[],"exploit_sources":[],"notice":"Free to read, with fair use of about 60 pages a minute. For higher limits or API access: sales@infrastack.ai"}