---
id: "INC-twilio-8scqrr8n09k9"
kind: "incident"
aliases: []
title: "Twilio: Flex Agent Copilot Note Generation Issues"
severity: "medium"
cvss: null
epss: null
exploited: false
status: "resolved"
category: "vendor"
products: [{"name": "Twilio", "fixed": [], "affected": "", "ecosystem": "vendor"}]
ecosystems: ["vendor"]
tags: ["incident", "ops", "sms", "twilio", "vendor"]
not_affected_if: []
published_at: "2026-10-29T03:50:10+00:00"
first_seen_at: "2026-10-29T03:52:14+00:00"
updated_at: "2026-10-29T05:21:16+00:00"
sources: [{"source": "statuspage", "url": "https://stspg.io/3nwn4vdkgw39", "first_seen_at": "2026-10-29T03:52:14+00:00"}]
---

# Twilio: Flex Agent Copilot Note Generation Issues

## Affected

- vendor:Twilio affected ? fixed ?

## Timeline

- 2026-10-29T03:52:14+00:00 statuspage https://stspg.io/3nwn4vdkgw39

## From the sources

This incident has been consolidated into https://manage.statuspage.io/pages/gpkpyklzq55q/incidents/pq17rz6sfhj3. 

The impact to Flex Agent Copilot observed on October 20, 2026, at 9:53 AM PDT has been completely resolved. There is no active customer impact. For the complete post-incident review (PIR) and event timeline, refer to the status page link: https://manage.statuspage.io/pages/gpkpyklzq55q/incidents/pq17rz6sfhj3

---

_Free to read at a human pace. An API with keys and an MCP server are in preparation; early access: hello@infrastack.ai_