{"id":"INC-twilio-7x7yryc0ljpz","kind":"incident","aliases":[],"related":[],"title":"Twilio: New Twilio Accounts Experiencing Email Product Provisioning Delays","description":"We are investigating an issue where users may experience provisioning delays into their email product after account creations, and some newly created Twilio accounts may not be able to use Twilio Email immediately. We will provide another update in 1 hour or as soon as more information becomes available.","summary":null,"severity":"medium","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"Twilio","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["incident","ops","sms","twilio","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"open","published_at":"2026-11-15T13:16:11+00:00","first_seen_at":"2026-11-15T13:17:02+00:00","triaged_at":"2026-11-15T13:17:45+00:00","updated_at":"2026-11-15T13:26:40+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'1':59C '7x7yryc0ljpz':13A 'abl':47C 'account':4A,36C,43C 'anoth':56C 'avail':68C 'becom':67C 'creat':41C 'creation':37C 'delay':9A,30C 'email':6A,33C,51C 'experi':28C 'experienc':5A 'hour':60C 'immedi':52C 'inc':11A 'inc-twilio-7x7yryc0ljpz':10A 'incid':15B 'inform':66C 'investig':22C 'issu':24C 'may':27C,44C 'new':2A 'newli':40C 'op':16B 'product':7A,34C 'provid':55C 'provis':8A,29C 'sms':17B 'soon':63C 'twilio':1A,3A,12A,14A,18B,42C,50C 'updat':57C 'use':49C 'user':26C 'vendor':19B","nicknames":[],"mitigations":[],"who_affected":null,"tier":"C","verified":{},"analyst_revisit_at":null,"fix_status":null,"audience":null,"plain_action":null,"pkeys":["twilio"],"ptokens":["twilio"],"labels":["incident","medium","ops","sms","twilio","vendor"],"campaign_type":null,"search_a":"'7x7yryc0ljpz':13A 'account':4A 'delay':9A 'email':6A 'experienc':5A 'inc':11A 'inc-twilio-7x7yryc0ljpz':10A 'new':2A 'product':7A 'provis':8A 'twilio':1A,3A,12A,14A","search_b":"'incid':15B 'op':16B 'sms':17B 'twilio':18B 'vendor':19B","search_c":"'1':59C 'abl':47C 'account':36C,43C 'anoth':56C 'avail':68C 'becom':67C 'creat':41C 'creation':37C 'delay':30C 'email':33C,51C 'experi':28C 'hour':60C 'immedi':52C 'inform':66C 'investig':22C 'issu':24C 'may':27C,44C 'newli':40C 'product':34C 'provid':55C 'provis':29C 'soon':63C 'twilio':42C,50C 'updat':57C 'use':49C 'user':26C","cause_entry":null,"cause_path":null,"disclosures_checked_at":null,"first_public_at":"2026-11-15T13:16:11+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"twilio:7x7yryc0ljpz","url":"https://stspg.io/ctpwkwqyqn2g","severity":"medium","published_at":"2026-11-15T13:16:11+00:00","modified_at":"2026-11-15T13:16:11+00:00","first_seen_at":"2026-11-15T13:17:02+00:00","fetched_at":"2026-11-15T13:59:42+00:00","note":null}],"documents":[],"disclosures":[],"exploit_sources":[],"notice":"Free to read, with fair use of about 60 pages a minute. For higher limits or API access: sales@infrastack.ai"}