{"id":"INC-twilio-7m8xfqw64k00","kind":"incident","aliases":[],"related":[],"title":"Twilio: Voice calls via JavaScript SDK degraded in JP1","description":"We are investigating an issue with Voice services in JP1. Users may experience failures when making or receiving calls using the Voice JavaScript SDK. We will provide another update in 37 minutes or as soon as more information becomes available.","summary":null,"severity":"medium","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"Twilio","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["incident","ops","sms","twilio","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"open","published_at":"2026-11-11T18:58:50+00:00","first_seen_at":"2026-11-11T19:01:12+00:00","triaged_at":"2026-11-11T19:02:33+00:00","updated_at":"2026-11-11T19:24:35+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'37':50C '7m8xfqw64k00':13A 'anoth':47C 'avail':59C 'becom':58C 'call':3A,38C 'degrad':7A 'experi':32C 'failur':33C 'inc':11A 'inc-twilio-7m8xfqw64k00':10A 'incid':15B 'inform':57C 'investig':22C 'issu':24C 'javascript':5A,42C 'jp1':9A,29C 'make':35C 'may':31C 'minut':51C 'op':16B 'provid':46C 'receiv':37C 'sdk':6A,43C 'servic':27C 'sms':17B 'soon':54C 'twilio':1A,12A,14A,18B 'updat':48C 'use':39C 'user':30C 'vendor':19B 'via':4A 'voic':2A,26C,41C","nicknames":[],"mitigations":[],"who_affected":null,"tier":"C","verified":{},"analyst_revisit_at":null,"fix_status":null,"audience":null,"plain_action":null,"pkeys":["twilio"],"ptokens":["twilio"],"labels":["incident","medium","ops","sms","twilio","vendor"],"campaign_type":null,"search_a":"'7m8xfqw64k00':13A 'call':3A 'degrad':7A 'inc':11A 'inc-twilio-7m8xfqw64k00':10A 'javascript':5A 'jp1':9A 'sdk':6A 'twilio':1A,12A,14A 'via':4A 'voic':2A","search_b":"'incid':15B 'op':16B 'sms':17B 'twilio':18B 'vendor':19B","search_c":"'37':50C 'anoth':47C 'avail':59C 'becom':58C 'call':38C 'experi':32C 'failur':33C 'inform':57C 'investig':22C 'issu':24C 'javascript':42C 'jp1':29C 'make':35C 'may':31C 'minut':51C 'provid':46C 'receiv':37C 'sdk':43C 'servic':27C 'soon':54C 'updat':48C 'use':39C 'user':30C 'voic':26C,41C","cause_entry":null,"cause_path":null,"disclosures_checked_at":null,"first_public_at":"2026-11-11T18:58:50+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"twilio:7m8xfqw64k00","url":"https://stspg.io/2mb7wx5hxxd9","severity":"medium","published_at":"2026-11-11T18:58:50+00:00","modified_at":"2026-11-11T19:23:01+00:00","first_seen_at":"2026-11-11T19:01:12+00:00","fetched_at":"2026-11-11T21:10:04+00:00","note":null}],"documents":[],"disclosures":[],"exploit_sources":[],"notice":"Free to read, with fair use of about 60 pages a minute. For higher limits or API access: sales@infrastack.ai"}