---
id: "INC-twilio-7765xzmg4hd6"
kind: "incident"
aliases: []
title: "Twilio: SMS Delivery Delays and Failures from Twilio to Claro Puerto Rico"
severity: "medium"
cvss: null
epss: null
exploited: false
status: "open"
category: "vendor"
products: [{"name": "Twilio", "fixed": [], "affected": "", "ecosystem": "vendor"}]
ecosystems: ["vendor"]
tags: ["incident", "ops", "sms", "twilio", "vendor"]
not_affected_if: []
published_at: "2026-11-02T23:38:49+00:00"
first_seen_at: "2026-11-02T23:41:15+00:00"
updated_at: "2026-11-03T00:46:32+00:00"
sources: [{"source": "statuspage", "url": "https://stspg.io/hscxt1237d3w", "first_seen_at": "2026-11-02T23:41:15+00:00"}]
---

# Twilio: SMS Delivery Delays and Failures from Twilio to Claro Puerto Rico

## Affected

- vendor:Twilio affected ? fixed ?

## Timeline

- 2026-11-02T23:41:15+00:00 statuspage https://stspg.io/hscxt1237d3w

## From the sources

Twilio customers may be experiencing SMS delivery delays and SMS delivery failures from Twilio to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

---

_Free to read at a human pace. An API with keys and an MCP server are in preparation; early access: hello@infrastack.ai_