{"id":"INC-twilio-6p5h9xk8vgc1","kind":"incident","aliases":[],"related":[],"title":"Twilio: Gateway API (Lookup API) Failure Increase on Verizon in United States","description":"Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","summary":null,"severity":"medium","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"Twilio","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["incident","ops","sms","twilio","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"open","published_at":"2026-10-29T06:34:43+00:00","first_seen_at":"2026-10-29T06:35:45+00:00","triaged_at":"2026-10-29T06:37:46+00:00","updated_at":"2026-10-29T08:30:30+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'1':59C '6p5h9xk8vgc1':16A 'anoth':56C 'api':3A,5A,32C 'avail':68C 'becom':67C 'caus':45C 'custom':24C 'experienc':27C 'failur':6A,28C 'gateway':2A 'hour':60C 'identifi':43C 'inc':14A 'inc-twilio-6p5h9xk8vgc1':13A 'incid':18B 'increas':7A 'inform':66C 'issu':52C 'lookup':4A,31C 'may':25C 'op':19B 'provid':55C 'resolv':50C 'respons':29C 'sms':20B 'soon':63C 'state':12A,39C 'team':41C 'transact':33C 'twilio':1A,15A,17A,21B,23C 'unit':11A,38C 'updat':57C 'vendor':22B 'verizon':9A,35C 'work':48C","nicknames":[],"mitigations":[],"who_affected":null,"tier":"C","verified":{},"analyst_revisit_at":null,"fix_status":null,"audience":null,"plain_action":null,"first_public_at":"2026-10-29T06:34:43+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"twilio:6p5h9xk8vgc1","url":"https://stspg.io/93ksygsfnc0j","severity":"medium","published_at":"2026-10-29T06:34:43+00:00","modified_at":"2026-10-29T08:28:54+00:00","first_seen_at":"2026-10-29T06:35:45+00:00","fetched_at":"2026-10-29T09:21:12+00:00","note":null}],"documents":[],"notice":"Free to read at a human pace. An API with keys and an MCP server are in preparation; early access: hello@infrastack.ai"}