{"id":"INC-twilio-37jx2hd23rgv","kind":"incident","aliases":[],"related":[],"title":"Twilio: Azure Marketplace SendGrid Customers Experiencing Account Management Issues","description":"Our engineering team is investigating issues impacting SendGrid users on Azure Marketplace:\n- unable to complete setup (fails with error 502)\n- single sign-in step fails (fails with error 403)\n- unable to complete plan changes such as: upgrades, downgrades, cancellations\n\nWe will provide another update in 1 hour, or as soon as more information becomes available.","summary":null,"severity":"medium","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"Twilio","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["incident","ops","sms","twilio","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"resolved","published_at":"2026-10-24T22:04:21+00:00","first_seen_at":"2026-10-24T22:06:36+00:00","triaged_at":"2026-10-25T04:49:22+00:00","updated_at":"2026-10-25T04:49:22+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'1':66C '37jx2hd23rgv':13A '403':49C '502':39C 'account':7A 'anoth':63C 'avail':75C 'azur':2A,30C 'becom':74C 'cancel':59C 'chang':54C 'complet':34C,52C 'custom':5A 'downgrad':58C 'engin':21C 'error':38C,48C 'experienc':6A 'fail':36C,45C,46C 'hour':67C 'impact':26C 'inc':11A 'inc-twilio-37jx2hd23rgv':10A 'incid':15B 'inform':73C 'investig':24C 'issu':9A,25C 'manag':8A 'marketplac':3A,31C 'op':16B 'plan':53C 'provid':62C 'sendgrid':4A,27C 'setup':35C 'sign':42C 'sign-in':41C 'singl':40C 'sms':17B 'soon':70C 'step':44C 'team':22C 'twilio':1A,12A,14A,18B 'unabl':32C,50C 'updat':64C 'upgrad':57C 'user':28C 'vendor':19B","nicknames":[],"mitigations":[],"who_affected":null,"tier":"C","verified":{},"analyst_revisit_at":null,"first_public_at":"2026-10-24T22:04:21+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"twilio:37jx2hd23rgv","url":"https://stspg.io/8z4mms0dhdd0","severity":"medium","published_at":"2026-10-24T22:04:21+00:00","modified_at":"2026-10-24T22:54:00+00:00","first_seen_at":"2026-10-24T22:06:36+00:00","fetched_at":"2026-10-26T09:13:09+00:00","note":null}],"documents":[],"notice":"Free to read at a human pace. An API with keys and an MCP server are in preparation; early access: hello@infrastack.ai"}