{"id":"INC-twilio-2c6hzdy14lwb","kind":"incident","aliases":[],"related":[],"title":"Twilio: Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines","description":"Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Smart in the Philippines. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.","summary":null,"severity":"medium","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"Twilio","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["incident","ops","sms","twilio","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"open","published_at":"2026-10-30T15:53:34+00:00","first_seen_at":"2026-10-30T15:55:22+00:00","triaged_at":"2026-10-30T15:56:04+00:00","updated_at":"2026-10-30T17:01:30+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'2':68C '2c6hzdy14lwb':15A 'activ':46C 'anoth':65C 'api':31C,50C 'authent':4A,36C 'avail':77C 'becom':76C 'custom':23C 'devic':27C 'experienc':26C 'fail':54C 'hour':69C 'inc':13A 'inc-twilio-2c6hzdy14lwb':12A 'incid':17B 'inform':75C 'investig':47C 'issu':49C 'like':59C 'may':24C,52C 'method':58C 'miss':6A 'network':3A,35C 'op':18B 'otp':61C 'philippin':11A,42C 'provid':64C 'redirect':7A 'secondari':57C 'silent':2A,34C 'smart':9A,39C 'sms':19B,60C 'sna':5A,37C 'soon':72C 'team':44C 'temporarili':53C 'timeout':29C 'transact':32C,51C 'twilio':1A,14A,16A,20B,22C 'updat':66C 'vendor':21B 'verif':28C","nicknames":[],"mitigations":[],"who_affected":null,"tier":"C","verified":{},"analyst_revisit_at":null,"fix_status":null,"audience":null,"plain_action":null,"first_public_at":"2026-10-30T15:53:34+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"twilio:2c6hzdy14lwb","url":"https://stspg.io/p9kcv2xp5fjk","severity":"medium","published_at":"2026-10-30T15:53:34+00:00","modified_at":"2026-10-30T16:59:42+00:00","first_seen_at":"2026-10-30T15:55:22+00:00","fetched_at":"2026-10-30T18:09:35+00:00","note":null}],"documents":[],"notice":"Free to read at a human pace. An API with keys and an MCP server are in preparation; early access: hello@infrastack.ai"}