{"id":"INC-twilio-0qtrd5dcsg46","kind":"incident","aliases":[],"related":[],"title":"Twilio: SMS Delivery Failures and Delays between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil","description":"Twilio customers may be experiencing SMS delivery failures and delays between a subset of Twilio Brazil Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","summary":null,"severity":"medium","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"Twilio","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["incident","ops","sms","twilio","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"open","published_at":"2026-10-26T23:55:50+00:00","first_seen_at":"2026-10-26T23:58:04+00:00","triaged_at":"2026-10-26T23:59:03+00:00","updated_at":"2026-10-27T00:04:37+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'0qtrd5dcsg46':22A '1':74C 'anoth':71C 'avail':83C 'becom':82C 'brazil':18A,44C,54C 'caus':60C 'custom':30C 'delay':6A,38C 'deliveri':3A,35C 'experienc':33C 'failur':4A,36C 'hour':75C 'identifi':58C 'inc':20A 'inc-twilio-0qtrd5dcsg46':19A 'incid':24B 'inform':81C 'issu':67C 'may':31C 'multipl':15A,51C 'network':16A,48C,52C 'number':13A,46C 'op':25B 'phone':12A,45C 'provid':70C 'resolv':65C 'sms':2A,26B,34C 'soon':78C 'subscrib':49C 'subset':9A,41C 'team':56C 'twilio':1A,11A,21A,23A,27B,29C,43C 'updat':72C 'vendor':28B 'work':63C","nicknames":[],"mitigations":[],"who_affected":null,"tier":"C","verified":{},"analyst_revisit_at":null,"first_public_at":"2026-10-26T23:55:50+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"twilio:0qtrd5dcsg46","url":"https://stspg.io/j8hy8nd92n3y","severity":"medium","published_at":"2026-10-26T23:55:50+00:00","modified_at":"2026-10-27T03:11:14+00:00","first_seen_at":"2026-10-26T23:58:04+00:00","fetched_at":"2026-10-27T04:06:02+00:00","note":null}],"documents":[],"notice":"Free to read at a human pace. An API with keys and an MCP server are in preparation; early access: hello@infrastack.ai"}