{"id":"INC-twilio-00dx2mpdfmpp","kind":"incident","aliases":[],"related":[],"title":"Twilio: On Call Engineers are Investigating Delayed Email History in UI","description":"Starting around 11:30 on 11/04/2026, our engineers began investigating an issue with the Email validation history and statistics shown in the SendGrid UI. Users may not see recent email validation results or updated totals in their validation history. Results validated before the issue began are still visible. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.","summary":null,"severity":"medium","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"Twilio","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["incident","ops","sms","twilio","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"open","published_at":"2026-11-04T17:54:21+00:00","first_seen_at":"2026-11-04T17:55:31+00:00","triaged_at":"2026-11-04T17:55:55+00:00","updated_at":"2026-11-04T18:08:15+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'00dx2mpdfmpp':15A '1':82C '11':24C '11/04/2026':27C '30':25C 'anoth':79C 'around':23C 'avail':91C 'becom':90C 'began':30C,66C 'call':3A 'delay':7A 'email':8A,36C,51C 'engin':4A,29C 'histori':9A,38C,60C 'hour':83C 'impact':73C 'inc':13A 'inc-twilio-00dx2mpdfmpp':12A 'incid':17B 'inform':89C 'investig':6A,31C 'issu':33C,65C 'mail':74C 'may':47C 'op':18B 'provid':78C 'recent':50C 'result':53C,61C 'see':49C 'send':75C 'sendgrid':44C 'shown':41C 'sms':19B 'soon':86C 'start':22C 'statist':40C 'still':68C 'total':56C 'twilio':1A,14A,16A,20B 'ui':11A,45C 'updat':55C,80C 'user':46C 'valid':37C,52C,59C,62C 'vendor':21B 'visibl':69C","nicknames":[],"mitigations":[],"who_affected":null,"tier":"C","verified":{},"analyst_revisit_at":null,"fix_status":null,"audience":null,"plain_action":null,"pkeys":["twilio"],"ptokens":["twilio"],"labels":["incident","medium","ops","sms","twilio","vendor"],"campaign_type":null,"first_public_at":"2026-11-04T17:54:21+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"twilio:00dx2mpdfmpp","url":"https://stspg.io/7tpk5c3djn1w","severity":"medium","published_at":"2026-11-04T17:54:21+00:00","modified_at":"2026-11-04T18:01:38+00:00","first_seen_at":"2026-11-04T17:55:31+00:00","fetched_at":"2026-11-04T18:54:43+00:00","note":null}],"documents":[],"notice":"Free to read at a human pace. An API with keys and an MCP server are in preparation; early access: hello@infrastack.ai"}