{"id":"INC-supabase-01M6JARR0HG39EDQ8VZEKV69M4","kind":"incident","aliases":[],"related":[],"title":"Supabase: Intermittent errors on Supavisor Shared Pooler in us-east-2","description":"Between 2026-11-04 00:02 and 00:50 UTC there were elevated errors on Supavisor Shared Pooler in the us-east-2 region. Errors have subsided and things are back to normal.\n\nExample errors were\n\n```\nClientHandler: (ECHECKOUTFAILED) checkout failed due to %{\"C\" => \"08006\", \"M\" => \"Failed to connect to database: {:error, :timeout}\n\nDbHandler: Connection failed {:error, :timeout} to ~c\".......us-east-2.compute.internal\"\n```","summary":null,"severity":"medium","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"Supabase","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["database","incident","ops","postgres","supabase","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"resolved","published_at":"2026-11-04T03:48:42+00:00","first_seen_at":"2026-11-04T03:49:51+00:00","triaged_at":"2026-11-04T03:51:26+00:00","updated_at":"2026-11-04T04:19:21+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'-04':27C '-11':26C '00':28C,31C '01m6jarr0hg39edq8vzekv69m4':16A '02':29C '08006':68C '2':12A,47C '2026':25C '50':32C 'back':55C 'c':67C,83C 'checkout':63C 'clienthandl':61C 'connect':72C,78C 'databas':18B,74C 'dbhandler':77C 'due':65C 'east':11A,46C 'echeckoutfail':62C 'elev':36C 'error':3A,37C,49C,59C,75C,80C 'exampl':58C 'fail':64C,70C,79C 'inc':14A 'inc-supabase-01m6jarr0hg39edq8vzekv69m4':13A 'incid':19B 'intermitt':2A 'm':69C 'normal':57C 'op':20B 'pooler':7A,41C 'postgr':21B 'region':48C 'share':6A,40C 'subsid':51C 'supabas':1A,22B 'supabase':15A,17A 'supavisor':5A,39C 'thing':53C 'timeout':76C,81C 'us':10A,45C 'us-east':9A,44C 'us-east-2.compute.internal':84C 'utc':33C 'vendor':23B","nicknames":[],"mitigations":[],"who_affected":null,"tier":"C","verified":{},"analyst_revisit_at":null,"fix_status":null,"audience":null,"plain_action":null,"pkeys":["supabase"],"ptokens":["supabase"],"labels":["database","incident","medium","ops","postgres","supabase","vendor"],"campaign_type":null,"first_public_at":"2026-11-04T03:48:42+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"supabase:01M6JARR0HG39EDQ8VZEKV69M4","url":"https://status.supabase.com/incidents/01M6JARR0HG39EDQ8VZEKV69M4","severity":"medium","published_at":"2026-11-04T03:48:42+00:00","modified_at":"2026-11-04T04:17:32+00:00","first_seen_at":"2026-11-04T03:49:51+00:00","fetched_at":"2026-11-04T04:23:32+00:00","note":null}],"documents":[],"notice":"Free to read at a human pace. An API with keys and an MCP server are in preparation; early access: hello@infrastack.ai"}