{"id":"INC-redhat-9b5jxyz3930w","kind":"incident","aliases":[],"related":[],"title":"Red Hat: Connect Outage","description":"Unable to generate an access token for the Partner User Loop API following the secret rotation. As a result, partner eligibility checks are failing for users attempting to log in.","summary":"Red Hat's Connect partner service cannot generate access tokens for the Partner User Loop API after a secret rotation. As a result, partner eligibility checks fail for users trying to log in.","severity":"high","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"Red Hat","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["incident","partner-portal","red-hat","redhat","security","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"open","published_at":"2026-11-14T18:03:51+00:00","first_seen_at":"2026-11-14T18:05:01+00:00","triaged_at":"2026-11-14T18:05:15+00:00","updated_at":"2026-11-14T18:05:15+00:00","category":"vendor","confidence":0.4,"triage":{"at":"2026-11-14T18:05:15Z","model":"claude-haiku-5-5","output":{"fix":"unknown","reach":"unknown","title":"Red Hat Connect outage: partner eligibility checks failing after secret rotation","impact":"low","summary":"Red Hat's Connect partner service cannot generate access tokens for the Partner User Loop API after a secret rotation. As a result, partner eligibility checks fail for users trying to log in.","audience":"businesses","category":"vendor","nicknames":[],"who_cares":["red-hat","partner-portal"],"confidence":0.4,"fix_status":"unknown","needs_auth":"unknown","worst_case":"Partner login and eligibility checks fail until service is restored","analyst_note":"","how_to_check":"unknown","plain_action":"","product_name":"","needs_analyst":false,"not_affected_if":[],"who_is_affected":"Partners and users who log in to Red Hat Connect and depend on the Partner User Loop API eligibility check. The source describes a service outage, not a vulnerability, and does not say who needs to act. unknown","user_interaction":"unknown","product_ecosystem":"","needs_special_setup":"unknown","severity_if_unknown":"unknown"},"cost_usd":0.000638,"input_tokens":4487,"output_tokens":379,"severity_before":"high","breached_checked":true},"analyst_status":null,"analyst_note":null,"search":"'9b5jxyz3930w':8A 'access':29B,57C 'api':36B,64C 'attempt':79C 'cannot':27B 'check':46B,74C 'connect':3A,24B 'elig':45B,73C 'fail':47B,76C 'follow':65C 'generat':28B,55C 'hat':2A,10A,17B,22B 'inc':6A 'inc-redhat-9b5jxyz3930w':5A 'incid':11B 'log':52B,81C 'loop':35B,63C 'outag':4A 'partner':13B,25B,33B,44B,61C,72C 'partner-port':12B 'portal':14B 'red':1A,9A,16B,21B 'red-hat':15B 'redhat':7A,18B 'result':43B,71C 'rotat':40B,68C 'secret':39B,67C 'secur':19B 'servic':26B 'token':30B,58C 'tri':50B 'unabl':53C 'user':34B,49B,62C,78C 'vendor':20B","nicknames":[],"mitigations":[],"who_affected":"Partners and users who log in to Red Hat Connect and depend on the Partner User Loop API eligibility check. The source describes a service outage, not a vulnerability, and does not say who needs to act. unknown","tier":"C","verified":{},"analyst_revisit_at":null,"fix_status":"none","audience":"businesses","plain_action":null,"pkeys":["hat","redhat"],"ptokens":["hat","red"],"labels":["high","incident","partnerportal","redhat","security","vendor"],"campaign_type":null,"search_a":"'9b5jxyz3930w':8A 'connect':3A 'hat':2A,10A 'inc':6A 'inc-redhat-9b5jxyz3930w':5A 'outag':4A 'red':1A,9A 'redhat':7A","search_b":"'access':29B 'api':36B 'cannot':27B 'check':46B 'connect':24B 'elig':45B 'fail':47B 'generat':28B 'hat':17B,22B 'incid':11B 'log':52B 'loop':35B 'partner':13B,25B,33B,44B 'partner-port':12B 'portal':14B 'red':16B,21B 'red-hat':15B 'redhat':18B 'result':43B 'rotat':40B 'secret':39B 'secur':19B 'servic':26B 'token':30B 'tri':50B 'user':34B,49B 'vendor':20B","search_c":"'access':57C 'api':64C 'attempt':79C 'check':74C 'elig':73C 'fail':76C 'follow':65C 'generat':55C 'log':81C 'loop':63C 'partner':61C,72C 'result':71C 'rotat':68C 'secret':67C 'token':58C 'unabl':53C 'user':62C,78C","cause_entry":null,"cause_path":null,"disclosures_checked_at":null,"first_public_at":"2026-11-14T18:03:51+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"redhat:9b5jxyz3930w","url":"https://stspg.io/4lmmf1mtlrdt","severity":"high","published_at":"2026-11-14T18:03:51+00:00","modified_at":"2026-11-14T18:03:51+00:00","first_seen_at":"2026-11-14T18:05:01+00:00","fetched_at":"2026-11-14T18:17:49+00:00","note":null}],"documents":[],"disclosures":[],"exploit_sources":[],"notice":"Free to read, with fair use of about 60 pages a minute. For higher limits or API access: sales@infrastack.ai"}