---
id: "INC-planetscale-01M5X37S7J6QN5P3A1F8SP6S7P"
kind: "incident"
aliases: []
title: "PlanetScale: Problems with Vitess connectivity and credential changes"
severity: "high"
cvss: null
epss: null
exploited: false
status: "resolved"
category: "vendor"
products: [{"name": "PlanetScale", "fixed": [], "affected": "", "ecosystem": "vendor"}]
ecosystems: ["vendor"]
tags: ["database", "incident", "mysql", "planetscale", "security", "vendor", "vitess"]
not_affected_if: ["unknown"]
published_at: "2026-10-26T21:53:03+00:00"
first_seen_at: "2026-10-26T21:54:42+00:00"
updated_at: "2026-10-26T23:36:50+00:00"
sources: [{"source": "statuspage", "url": "https://www.planetscalestatus.com/incidents/01M5X37S7J6QN5P3A1F8SP6S7P", "first_seen_at": "2026-10-26T21:54:42+00:00"}]
---

# PlanetScale: Problems with Vitess connectivity and credential changes

PlanetScale is investigating reports that some Vitess database branches cannot connect. Credential changes, including new users and passwords, are also taking a long time to reach Vitess databases.

_Summary, check and fix written by a model from the sources; labelled as such._

## Affected

- vendor:PlanetScale affected ? fixed ?

## How to check

- Check the PlanetScale status page for this incident and whether it is marked resolved.
- Test a connection to an affected branch and confirm a newly created or rotated password works.

## Fix

- unknown

## Timeline

- 2026-10-26T21:54:42+00:00 statuspage https://www.planetscalestatus.com/incidents/01M5X37S7J6QN5P3A1F8SP6S7P

## From the sources

We are investigating internal and external reports of Vitess database connectivity problems for certain branches and long delays in credential changes (including creating new users/passwords) propagating into Vitess databases.

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_Free to read at a human pace. An API with keys and an MCP server are in preparation; early access: hello@infrastack.ai_