{"id":"INC-planetscale-01M5X37S7J6QN5P3A1F8SP6S7P","kind":"incident","aliases":[],"related":[],"title":"PlanetScale: Problems with Vitess connectivity and credential changes","description":"We are investigating internal and external reports of Vitess database connectivity problems for certain branches and long delays in credential changes (including creating new users/passwords) propagating into Vitess databases.","summary":"PlanetScale is investigating reports that some Vitess database branches cannot connect. Credential changes, including new users and passwords, are also taking a long time to reach Vitess databases.","severity":"high","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"PlanetScale","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["database","incident","mysql","planetscale","security","vendor","vitess"],"not_affected_if":["unknown"],"how_to_check":"- Check the PlanetScale status page for this incident and whether it is marked resolved.\n- Test a connection to an affected branch and confirm a newly created or rotated password works.","fix":"- unknown","status":"resolved","published_at":"2026-10-26T21:53:03+00:00","first_seen_at":"2026-10-26T21:54:42+00:00","triaged_at":"2026-10-26T21:56:24+00:00","updated_at":"2026-10-26T23:36:50+00:00","category":"vendor","confidence":0.5,"triage":{"at":"2026-10-26T21:56:24Z","model":"claude-haiku-5-5","output":{"fix":"- unknown","reach":"unknown","title":"PlanetScale: Vitess connectivity errors and delayed credential changes under investigation","impact":"low","summary":"PlanetScale is investigating reports that some Vitess database branches cannot connect. Credential changes, including new users and passwords, are also taking a long time to reach Vitess databases.","category":"vendor","nicknames":[],"who_cares":["planetscale","vitess","mysql","database"],"confidence":0.5,"needs_auth":"unknown","worst_case":"unknown; sources describe outage and delayed credential propagation only","analyst_note":"Check the status page at https://www.planetscalestatus.com/incidents/01M5X37S7J6QN5P3A1F8SP6S7P for resolution and whether revoked credentials still work.","how_to_check":"- Check the PlanetScale status page for this incident and whether it is marked resolved.\n- Test a connection to an affected branch and confirm a newly created or rotated password works.","needs_analyst":true,"not_affected_if":["unknown"],"who_is_affected":"The sources describe connectivity problems on certain PlanetScale branches and delays in propagating new users and password changes. They do not say which branches or regions are affected, or whether any security exposure exists. Teams that use PlanetScale-hosted Vitess databases and rotate credentials should watch for this incident.","user_interaction":"no","needs_special_setup":"unknown","severity_if_unknown":"unknown"},"cost_usd":0.000587,"input_tokens":3317,"output_tokens":510,"severity_before":"medium"},"analyst_status":null,"analyst_note":null,"search":"'01m5x37s7j6qn5p3a1f8sp6s7p':12A 'also':40B 'branch':29B,63C 'cannot':30B 'certain':62C 'chang':8A,33B,69C 'connect':5A,31B,59C 'creat':71C 'credenti':7A,32B,68C 'databas':14B,28B,48B,58C,77C 'delay':66C 'extern':54C 'inc':10A 'inc-planetscale-01m5x37s7j6qn5p3a1f8sp6s7p':9A 'incid':15B 'includ':34B,70C 'intern':52C 'investig':23B,51C 'long':43B,65C 'mysql':16B 'new':35B,72C 'password':38B 'planetscal':1A,17B,21B 'planetscale':11A,13A 'problem':2A,60C 'propag':74C 'reach':46B 'report':24B,55C 'secur':18B 'take':41B 'time':44B 'user':36B 'users/passwords':73C 'vendor':19B 'vitess':4A,20B,27B,47B,57C,76C","nicknames":[],"mitigations":[],"who_affected":"The sources describe connectivity problems on certain PlanetScale branches and delays in propagating new users and password changes. They do not say which branches or regions are affected, or whether any security exposure exists. Teams that use PlanetScale-hosted Vitess databases and rotate credentials should watch for this incident.","tier":"C","verified":{},"analyst_revisit_at":null,"first_public_at":"2026-10-26T21:53:03+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"planetscale:01M5X37S7J6QN5P3A1F8SP6S7P","url":"https://www.planetscalestatus.com/incidents/01M5X37S7J6QN5P3A1F8SP6S7P","severity":"high","published_at":"2026-10-26T21:53:03+00:00","modified_at":"2026-10-26T23:31:27+00:00","first_seen_at":"2026-10-26T21:54:42+00:00","fetched_at":"2026-10-27T04:46:37+00:00","note":null}],"documents":[],"notice":"Free to read at a human pace. An API with keys and an MCP server are in preparation; early access: hello@infrastack.ai"}