---
id: "INC-openai-01M6S2FV5TZWQ753NHRB7BF5K7"
page: "https://infrastack.ai/live/INC-openai-01M6S2FV5TZWQ753NHRB7BF5K7"
kind: "incident"
aliases: []
title: "OpenAI: Elevated error rates with Brex Cards"
severity: "low"
cvss: null
epss: null
exploited: false
status: "open"
category: "vendor"
products: [{"name": "OpenAI", "fixed": [], "affected": "", "ecosystem": "vendor"}]
ecosystems: ["vendor"]
tags: ["ai", "incident", "llm", "openai", "ops", "vendor"]
not_affected_if: []
published_at: "2026-11-06T18:38:43+00:00"
first_seen_at: "2026-11-06T18:40:45+00:00"
updated_at: "2026-11-06T18:55:29+00:00"
sources: [{"source": "statuspage", "url": "https://status.openai.com/incidents/01M6S2FV5TZWQ753NHRB7BF5K7", "first_seen_at": "2026-11-06T18:40:45+00:00"}]
exploit_sources: []
---

# OpenAI: Elevated error rates with Brex Cards

Link for people: https://infrastack.ai/live/INC-openai-01M6S2FV5TZWQ753NHRB7BF5K7 (this .md is for agents)

## Affected

- vendor:OpenAI affected range not listed fixed no fixed version listed

## Timeline

- 2026-11-06T18:40:45+00:00 statuspage https://status.openai.com/incidents/01M6S2FV5TZWQ753NHRB7BF5K7

## From the sources

**Investigating** — We’re seeing payment declines on some U.S. business Mastercards, including some Brex cards. For API customers, this can prevent automatic recharges and one-time credit purchases. If your prepaid balance runs out, your API requests may fail.

If you use one of these cards, we recommend adding a card from a different issuer before your next payment, even if you haven’t seen a decline. If an API credit purchase has already failed, use the new card to retry the purchase.

We’re working with our payment partners and will share updates here.

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_Free to read, with fair use of about 60 pages a minute. For higher limits or API access: sales@infrastack.ai_